Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in 3/24 to have a bridal bouquet and 4 bridesmaid bouquets done for 5/25/2024.The owner called me and said no problem. Sent pictures of what I wanted and asked that blue be in the girls bouquet. She told me don't worry we can spray the flowers but you would have a blue color. I gave a $100 deposit. I spent time going over what I wanted with the owner and she assured me that it would be blue and nice. I told her I would stop in the day before and pay for the flowers so I would not have to worry about it on the morning of my wedding. She said great your flowers would be done and you can see them. I went on 5/24 at 3pm only to find out that they were closed, a note on the window saying they have short hours for the last 2 weeks of May. I feel this is important enough to call your customers and let them know. I was very nervous now, not knowing if they will be ready. No follow up no call to say just to let you know our hours of operation will be different. I asked if I can pick up my flowers at 8:30am. She said yes. Since they were closed the day before early I was not sure if they would be there at 8:30am so I got there at 8:45am closer to 9am open, When I got there, the lady was not very pleasant. Not ******. She was now on vacation. This lady showed me my flowers and I nearly cried. All I wanted was blue in my flowers and they put purple in it. She said I can pull the purple out. I had no time to wait, and not sure what they would replace it with. I had wedding pictures at 9am. I was so upset. I paid cash for my flowers and had to go. I called owner Thurs like I was told. She never called me to apologize. When I called she said she will check with the person who made the flowers. Not sure why clearly they were wrong. I called back the following Monday and she answered. I said what will you do to make this right. Nothing, and starting yelling at me, screaming. I said I will just write reviews on her bad business and hung up. I will not take such abuse.

  Business Response

  Date: 07/02/2024

  Re ******************************** Complaint
  I at Lots of Flowers take my business very seriously. I take pride in serving my customers to my full potential.
  My hours on Saturday are 9-12pm. I agreed to open my shop 8:30am to accommodate ***** on her wedding day. ***** came Saturday in the morning at 9:15am. I had the designer there at 8am. ***** was 45 minutes late picking up her flowers. The designer I had at the shop is very capable of handling customers with many years of experience in the flower business. When *****'s bridal and the bridesmaid's bouquet were presented, ***** stated the accent flower in the bridesmaid's bouquet was purple. The designer tried to explained shade statice accent flower is blue The designer offered to replace and fix the bridesmaids bouquet.  ***** refused and stated that she had no time to wait. The designer told ***** it would take a few minutes but she said no. The designer apologized and offered to make ***** happy prior to her leaving but ***** refused. 
  When ***** came on Friday around 3pm,  Yes, we were closed. - With a note on the door stating, we will have shorter hours , (Sorry for any inconvenience)  Please call during business hours M-T-W 9-3 Thurs -Fri 9-4 Sat 9-12.  I could not be there; I had an urgent sudden family matter.
  When I returned, I received a call from ***** that morning. ***** stated that her accent flowers in the bridesmaid bouquet were purple. I apologized and explained and told her that I needed to talk to the designer and that I would call her back as soon as I could. When I did talk to the designer, he stated that he ordered blue statice. Blue statice looks different in different light. (Blue statice is a grown flower not an artificial flower.)  I understand she was disappointed of the shade of blue. I repeatedly apologized for the shade of blue accent flowers. *****'s bridal bouquet was all white only her bridesmaids had the accent flower in them.  When I apologized and offered to refund her for the amount of accent of the flowers in the bridesmaid's bouquets, she was very disappointed.  ***** did take the bridesmaid flowers after we offered to replace to make it right but she took and left with the flowers.  I did offer a refund to her for the accent flowers and apologized but she hung up the phone . She stated to me prior to hanging up the phone, she would write reviews on all social media.
  In her reviews,  her stories are very different. She is very contradictory, in one she nearly cried, other wanted to cry and other she did cry . 
  ***** had a choice to pay with credit card with an additional charge of 2.99% the credit card company charges the customer or pay cash.
  Refund amount $50.00 
  We apologize more than once. 
  *************************

  Customer Answer

  Date: 07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response and though I don't agree with her statement. I will accept the $50 refund to be done with this.

  Please have the business mail out a check for the $50.00

  made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************