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Business Profile

Fast Food Restaurants

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, January 17th I placed two orders at this Subway for pickup. Order 446C8676-7B for 12:20pm & order A7968BF6-EA for 12:25pm.I used a coupon code on both and a rewards gift of $2 on one of them. I get to the restaurant a few minutes before the sandwiches are ready (12:18pm) and sit by the pickup rack for 12 mins with no activity. I then ask about the orders. I am told that they never received order 446C8676-7B and they placed order A7968BF6-EA in the rack and someone else must taken it in the time before I arrived which seems improbable.So they "re-make" order A7968BF6-EA but refuse to make order 446C8676-7B or refund my money.I contacted them via their corporate complaint form and their manager ********************* responds that he takes the complaint seriously and they are looking into it, but will not refund my order or make the sub that I paid for. At this point I consider this theft.The total amount I lost from this transaction is $3.85 as the $2 gift was used on this order. I am seeking a resolution of either: 1. They have to make the order for me or 2. Give me $3.85 in store credit or cash.

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