We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Industrial Recycling

Veolia North America

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Recycling.

Complaints

This profile includes complaints for Veolia North America's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Veolia North America has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The home for this water bill is under construction. There were no water sources during which this bill was issued. There were no toilets, faucets, appliances. The attached pictures show a usage of over 70 gallons of water in one day. It is impossible! The company came to the house and checked the meter and said it was accurate. I still do not live there. There is no daily water use, let alone over 70 gallons in one day.

      Business Response

      Date: 02/22/2024

      Hello, Veolia employs over ******* people globally in over 60 countries where we deliver solutions in water, waste and energy.  With such a diverse offering, it is common for the market to not know or understand our business unit structure.  The complaint received in my BBB inbox was about our municipal water group; I work for the hazardous waste group.

      I sent my water colleague a screenshot of the complaint and asked that they email or call the customer with the water billing issue.  They assured me this morning that they will reach out to them.  Please reach out directly to me if you don't hear from them within five business days. Thank you.

      *********************
      Senior Director, Marketing
      Industrial Business 
      VEOLIA NORTH AMERICA 

    • Initial Complaint

      Date:09/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18013767

      I am rejecting this response because:

      They did not address the issue, they diverted my question.



      Sincerely,

      *******************

      Business Response

      Date: 09/23/2022

      Veolia operates three business; water, waste and energy.  My BBB listing is for the business I support, waste.  This complaint is about water.  I have forwarded the complaint to my sister division for their resolution.  Tell us why here...

      Business Response

      Date: 10/05/2022

      I set up this BBB account for Veolia's hazardous waste business.  Veolia does provide water services and we did purchase Suez, but the complaint needs to be directed to his Veolia ************ listed on his bill.  I'm sorry for the confusion.

      Customer Answer

      Date: 10/11/2022

       
      Complaint: 18013767

      I am rejecting this response because:

      This is the second time that ****** has deflected the question and not responded to the problem. The level of difficulty working with your company is about as bad customer service as I've ever seen.


      Sincerely,

      *******************

    Veolia North America is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.