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Business Profile

Portrait Photographers

TWA Photographic Artists
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for TWA Photographic Artists's headquarters and its corporate-owned locations. To view all corporate locations, see

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TWA Photographic Artists has 2 locations, listed below.

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    • TWA Photographic Artists

      430 Eisenhower Ln N Lombard, IL 60148-5404

      BBB accredited business seal

    • TWA Photographic Artists

      1710 N. Ironwood Drive South Bend, IN 46635

    Customer Review Ratings

    3.67

    Average of 6 Customer Reviews

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    Review Details

    • Scott C

      Date: 07/20/2024

      TWA was terrible to work with. We received our final images just two days after our wedding, which were beyond disappointing. The cost of their services and the quality of their work don't align, even for the wedding industry. All our concerns have been dismissed, and we've gotten nothing but run-around and excuses from the rotating cast of unhelpful customer service representatives for the last 7+months. We never received our thank you notes, or any kind of refund, so I can't recommend enough you avoid doing business with them if considering it.

      TWA Photographic Artists

      Date: 07/22/2024

      Hello *****,We are sorry to hear that you feel as if your concerns have not been heard or resolved. It appears multiple team members have tried to resolve your concerns with you over the course of the last few months and you have continued to not reply to our emails with the resolutions we were offering to fix any issues. We are unable to resolve anything without proper communication, which it appears we have tried on multiple attempts now we would like to get this matter resolved and put behind us so we can all move forward. We will be reaching out to you with the final resolution to get this resolved. Thank you.

    • Amy B

      Date: 06/19/2023

      My husband and I used TWA for our October wedding and we wouldn't have it any other way! My husband is camera shy and very hesitant on having a photographer with him and his groomsmen. Our photographers were able to get him to open up and those photos the morning of our wedding are some of my favorite! We have so many photos from the day that choosing which ones to have hanging on our walls was one of the hardest decisions. The staff was amazing to work with and we always had answers to all of our questions, big or small! You won't regret having TWA as part of your big day!

    • Amanda D

      Date: 05/24/2023

      TWA was the best decision I made for my wedding day! They were very prompt and informative prior to the big day and my photographer really was able to capture every single moment throughout the day. She provided so much guidance when I had no idea where to look or what to do. She also kept me very calm when it started to rain right before my outdoor ceremony. I highly recommend TWA for your photographer on your wedding day! You wont regret it!

    • Elisabeth D

      Date: 05/23/2023

      My husband and I loved working with our photography team for our June wedding. We had the BEST pair of photographers; *** and *** captured so many moments I didn't even know were happening and I am in love with all of the images of my husband and I! I have a ************** wedding album and our parents have these cute mini albums we gave them as gifts. We really enjoyed working with their office staff as well! They were incredibly knowledgable with all of my random wedding-day questions regarding my timeline and in helping ** schedule or engagement session so we could order our save-the-dates. Overall, 5-star experience and I would definitely work with them again!

    • Amy G

      Date: 04/27/2023

      We loved working with TWA! We interviewed several photographers and chose them for so many obvious reasons. The price was great, they were recommended by our venue (and every venue we looked at), we got to meet with and approve our photographer, and they offer albums that no other photographer we looked at had.Overall we were happy with everything other than a small billing issue that they figured out and resolved on the spot. I would highly recommend them.

    • Cherie A

      Date: 03/02/2023

      Very disappointing. Please read.My daughter got married on 10/22/22, the most beautiful day of the year, the photos were beautiful however the video didnt not capture the essence of the couple, the day or the event. Here is the issue, we understand exceptions, things happen and NORMALLY a creditable company would take our concerns. Not TWA, they keep changing customer services managers none of which care about our concerns. Yesterday I asked to speak with the owner and today was told by ********************* our owner isnt available, which is why they have a management team to handle issues working. Oh really.well guess what you are not handle the issue . Its funny how when they are asking for payment or chasing us for invoice photo payment, they are very available. I will make it my mission to share our extremely poor experience and lack of concern in ever outlet possible. My drunk uncle could have created a better video! Buyer beware . This is not a company you should do business with. There are so many other companys who would appreciate your business. Terrible customer service start to finish..

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