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Business Profile

Roofing Contractors

Chicagoland Exteriors

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor job done on a roof replacement, many problems since the job was done. Poor job done. Many problems since. Roof has many leaks. Very poor job done.

    Business Response

    Date: 05/28/2024

    Your complaint appears to be about  your flat roof, our company was hired for shingled roof replacement only per your signed work order. 

    Homeowner chose to not incur the cost of replacing flat roof at the time.

    Customer was advised before and after to replace flat roof ASAP, that the flat roof is well beyond its useful life.

    The house  appears to have racoons living in 1st floor attic space below flat roof which may be an additional source of the leaks.

    December 5th 2023 we inspected house and informed homeowner of all of these issues and how to fix them. We also provided temporary repair at no cost.

    We are happy to provide estimate to replace the flat roof.  Please call our office for updated estimate on this additional work.

    Office: **************

    Customer Answer

    Date: 05/29/2024

     
    Complaint: 21768670

    I am rejecting this response because:

    I was never given an option on the flat roof; I have zero expertise in the area. I would definitely fix something that needed repairs if I was told.  I trusted this company and they did a poor job. I am not accepting their reasons. This needs to be addressed properly.  The claim on December is on a different side.  This is not done right. I am not happy. 

    Sincerely,

    *******************************

    Business Response

    Date: 05/29/2024

    I understand you are her son and are concerned but your mother was given the option and told several times the flat roof needs replacing. The flat roof was not included in the original scope of work.

    Again, we are happy to give you an estimate to replace the flat roof, please call office & we can set up the estimate for the additional work, thank you!

    *********************

    **************

     

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