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Business Profile

Trampolines

Altitude Trampoline Park - Lombard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter enrolled as a Gold member at this merchant in September ******* January 2025, I would like to cancel her membership. I tried to call, email, fill in online form to notify the merchant, but could not reach the merchant via any of these methods. So I had to stop credit card payments. And the merchant kept sending me emails asking for payment.I would like to let the merchant cancel my daughter's membership and stop sending me emails.

  • Initial Complaint

    Date:04/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Against Altitude Trampoline Park in Lombard, ******** To Whom It May ********* am writing to file a formal complaint against Altitude Trampoline Park located in Lombard, ********. On behalf of my three children, ***********************, ******* ******, and ***********************, I purchased a membership. However, despite multiple attempts to cancel the membership, we continue to be charged monthly fees.Over the past three months, I have made five phone calls and sent two emails requesting cancellation of the membership. Despite these efforts, the charges persist, and the membership has not been terminated.It is imperative that this issue be resolved immediately, as my family no longer resides in the area and has no use for the membership. We expect a prompt response and action to cease all charges and cancel the membership as requested.Thank you for your attention to this matter.

Altitude Trampoline Park - Lombard is NOT a BBB Accredited Business.

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