We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wireless

The Wireless Circle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a used cell phone from the vendor through an intermediary site (**********) . When attempting to activate the phone with my carrier, I was told that the **** number is black-listed due to the fact that the previous owner still owned payments on the device. I reached out to the vendor and informed them of such. The vendor asked for proof of the issue. I provided video evidence of this by recording the activation process and showing the message that the previous owner still owes payment on the phone and that the phone cannot be activated. The vendor then said that they would try the clear the **** number. They came back to me saying that they were unable to and that they would send me a return label. When I went to drop off the package at ****, the individual on staff was unable to find the label in their system. Not only that, but the the return label in question was addressed to me. At this point, it looks as if the seller is not operating in good faith to resolve this issue and return the money for a product that is defective. On top of that, the vendor has contacted me via email outside of the intermediary platform to set a timed deadline for me to "return" the defective item. given the fact that the purchase was made via an intermediary platform (**********), they are attempting to subvert the rules that sellers on the platform are subject to.

    Business Response

    Date: 02/18/2025


     I am writing to provide additional details regarding Case ID ********, involving an order from our customer, ******* ******, made through Swappa.
     
    On January 17, 2025, *** ****** placed an order for a ****** Pixel 8 Pro 128GB in Bay color, which was in good condition. The total amount of the order was $380.38, including tax. We promptly shipped the order on the same day to the provided address, and it was delivered on January 21, 2025.
     
    On January 22, 2025, *** ****** contacted us to report that the device's IMEI was not clean and had an outstanding balance associated with it. We responded promptly, requesting that the customer provide images or a video of the device to help us assess the issue. Upon reviewing the provided evidence, we determined that a return and refund were necessary. We sent the return instructions along with a shipping label to *** ******.
     
    Regrettably, an error was made in the shipping label, with the customer's address mistakenly listed in both the "shipped from" and "shipped to" fields. This understandably caused concern for *** ******, who perceived it as potential fraudulent activity. We sincerely apologize for this oversight and promptly provided a corrected shipping label.
     
    The customer shipped the return on February 3, 2025. Unfortunately, the return has not yet been delivered to our warehouse and is currently in transit, according to **** tracking (**********************). Consequently, we have not been able to process the refund. We have filed a missing mail request with **** (Case ID: ********* and expect an update within seven business days.
     
    Regarding the customer's concern about communication outside of ******, this was solely because Swappa does not allow PDF uploads on their platform. Therefore, we sent the same email via direct contact with the return shipping label in PDF format for easy printing.
     
    We have always operated in good faith and remain committed to resolving this issue.
     
    Once we receive the **** response or the returned package, we will immediately proceed with the refund.
     
    We have been a reputable seller on ********** since 2016, and our continued presence on the platform underscores our dedication to honest business practices.
     
    Thank you for your attention to this matter.
     
    Sincerely, The Wireless Circle Team

The Wireless Circle is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.