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Business Profile

Landscape Contractors

Flawless Landscaping Concepts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The quality of work is very poor, there are plenty of problems with installation, the leveling of the patio is bad, the retaining wall bricks were installed with the broken pieces facing forward, the front steps are poorly installed, the first step is well over 10 inches. Even after all these, the project is missing the main parts of the patio (fireplace and kitchen island)-The projected time of the project was 3-week start date was on June 28th-Owner hired amateurs to do the work, including minors (15 years of age) causing them to have to redo the same areas several times and still not install it properly. They are now also harassing me about you not paying them, which explains the lack of effort on their end.-Owner requested more money in advance for the remaining balance (Total cost of job, materials, and labor) to finish the job, I gave it to him in good faith, but still he continued not being present, missing days of work, and being uncommunicative. In addition, the workers would show up at times to work without any effort, open up holes, spread dirt on the driveway, break bricks and then leave without picking up, and return days after and do it all over again. There was one incident where the water was left running for an entire day making a large pool of water. -I called the owner every single day during the last week and have gotten 0 responses from him-I explained the deadline we have for the completion of the project was by September 17, because we have our terminal cancer grandmas party scheduled in our house on September 24th, we have guests coming from out of the country for this event. Owner asked me to advance more money when I had paid in total.-My backyard has become a huge hazard for my kids and my kids friends. There was an incident where my 4 year old fell on top of the bricks and hurt himself while he attempted to play in his backyard with building materials, sharp cutting tools, rocks, gasoline, dirt, branches, holes etc.

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