We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Installation

Advanced Window Systems, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife and I purchased a special order fiberglass French doors from this company in March 2022.They were to take off our steel security doors and the old wood French doors when the new doors arrived.Two different people from the company came to our house and took the measurements for the door to be ordered. After many weeks, the door came, the installers took our old doors out, and the new door didn't fit.The company sent it back to the factory for rework, put our old wood door back up, but not the security doors. Again, after many weeks, the new door arrived and was installed. The company was supposed to reinstall our steel security doors after the new fiberglass door. They went to put up the security doors and the opening had become too small for the security doors. They had added material and wrapped it in aluminum trim. Then, the salesperson said they could make us a great deal on new security doors. We said we were not paying any more for anything and they needed to take care of this. Finally they said they could take our steel doors and get them cut down to fit. They finally did that. In the meantime, the working door (the one a person opens all the time) would not open but half way. We consider that a hazard and of course sloppy workmanship. We have contact the company many times with issues from this install. We finally sent a letter stating that we need the issues resolved and had contacted several agencies in regards to this matter (the BBB being one of them).They are supposed to come to the house on November 28th, 2022 to take care of everything.

Advanced Window Systems, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.