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Business Profile

Repossession Services

Madd Recovery Inc dba Bulldog Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Repossession Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car got repossessed and I paid the money back the very next day. When I paid the money back I was told that I could call the people who repossessed the car two hours later. But I been unable to reach Bulldog Recovery. My problem is that the information they provided is unreachable. I followed the instructions by going to schedule an appointment. Im not sure if the information has gotten through. Its not possible to talk anyone. I just want someone to reach out and talk to about recovery my car.

    Business Response

    Date: 03/20/2025

    Hello,

    All appointments are scheduled through our website ********************************************. The website explains step by step on how to schedule. When you call our office, it explains to go on our website to schedule an appointment. We will only make contact with the  debtor after the appointment is scheduled. Ms. ******* did not schedule an appointment with us.

    If there is any issues with this process, we do make contact with the finance company involved. Ms. ******* can reach out to ALS ********** and we can assist from there.

    Ms. ******* does not have the required document for us to release the vehicle, this she would need to obtain from the finance company. There is no vehicle release in her account.

     

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was repossessed i have made the full payment to receive my car back but the towing company is giving me a hard time to get my car they are being very rude and telling me I gotta schedule an appointment thats 2 or 3 days away from today and a daily charge will constantly be added i need my car why do i have to make an appt when everything is paid. Everytime i call they keep hanging up I asked for the person name she said I don't have to give you my name then hung up again and it's not fair I have paid everything I needed to but they won't release my car

    Business Response

    Date: 02/25/2025

    The delay was due to the lenders processing of the release.
    As soon as we received the release, an appointment was scheduled for the following day.
    The matter was handled as professionally as possible.

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MADD recovery is an agent hired by my financial institution to repossess my vehicle. The financial institution has sent them a request to release my vehicle to me. Their phone number goes to a busy signal, and they require an appointment yet they have very limited hours. Their hours posted in the website compared to what is posted on their door do not correlate. I visited their location with the intention of getting my vehicle, but they refused to release it without an appointment yet another woman was able to be accommodated in getting her vehicle sooner. This company does not adhere to their own policies, and change them. They are withholding my property from me that I paid for.

    Business Response

    Date: 02/25/2025

    The debtor was frustrated while waiting for the lenders release.
    No personal property was withheld at any time.

  • Initial Complaint

    Date:10/06/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My appointment was set for 12:45, all fees were paid by 12:50. They did not bring my car out until 3:30 pm. I immediately noticed damage done to my bumper and gashes on side of car. Since there was obviously damage done to my car i did not sign the release form and i asked to speak to someone regarding the damages. The guy who brought out my car told me the office closed at 2pm and told me to email ****. I emailed **** twice in two weeks with no response. I ended up getting there insurance information from a compliance officer to file a claim. During the claim process the tow company submitted altered documents that included a forged signature stating that it was my signature authorizing that there was no damage done to my vehicle. Lucky i am still in possession of the original release documents that i did not sign, and their forged signature does not match anything else that i signed from them nor does it match the signature on my ID. These people are committing crimes to increase their business. Victimizing its customers should be grounds to shut down this company. I'm open to sharing my receipts and experience to anyone wanting to hold this company responsible for their wrong doings.

    Business Response

    Date: 02/25/2025

    The delay at the lot was due to the lenders release process.
    The alleged damage was pre-existing and had been documented prior to repossession.
    When the debtor filed an insurance claim, it was denied due to our documented evidence and video footage. The claim was closed.

  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was towed there in there yard and when I tried to get my property out the car it was gone all my audio inside my car was missing I want my money for my property

    Business Response

    Date: 02/25/2025

    The debtor was upset after being informed that stereo equipment mounted in the vehicle could not be removed before the auction.
    Our contract with the lender prohibits the removal of installed equipment.

  • Initial Complaint

    Date:09/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 6 , 2024 my car was repoed. Yes, it was my fault and went and paid all my fees the next day to the financial company. The letter was sent over and my car was cleared to pick up. The night they took my car the gentleman who was only doing his job let me take my things out. So now the car is completely clean of items so they needed to do is hand me my keys. The city of ******* which is a major city with 2.6 million people residing in it. You can go to the impound and maybe youre there all day and the customer service ***** but you get your car back the same day. Theirs no reason for this company to hold your car for 7 days. This is not a business this a company robbing hard working people of their money and putting them in a worst situation than before their car got taken. People need their cars to get to work take their kids to school doctors appts. If you payed the money you owed theirs no reason for this company to hold your vehicle for a minimum of 7 days.This has to be a crime but I know theirs loopholes in our system and thats why theyre getting away with it. Very frustrating!!

    Business Response

    Date: 02/25/2025

    The unit was held until the lender confirmed financial arrangements.
    An appointment for pickup was scheduled immediately upon receipt of the release.

  • Initial Complaint

    Date:07/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has no way to speak to a person! Only goes by appointment only to retrieve your vehicle and or your belongings. Once you go on their site there are no appointments available until at least 7 days away! How can someone keep your vehicle this long when they have all the proper documents to release it. Now they are able to charge their storage fees which is why appointments are so far out! I have never heard of not only having to make an appointment but having to wait an additional 7days when 3days have already passed, so a total of 10 days. This is just their way to get money from storing vehicle which is insane because I cant just go there and ask for it because you have to an appointment. Only voicemails when you call. Its like they dont want to speak to the customers!

    Business Response

    Date: 02/25/2025

    There are no records indicating that the debtor was told they must wait seven days.
    No formal claim was filed by the debtor.
    Our records indicate the debtor was negotiating with the lender to bring their loan current, which delayed the release processthis was beyond our control.

  • Initial Complaint

    Date:07/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid my fees on 7/1/2024 I need my car so I can make my money back up and get back to work. they are holding my vehicle hostage and I cannot speak with anyone I have my work ID and valuables in the car and I am in need and according to the reviews it seems as if they steal I just want my car and belongings and someone to release my vehicle ASAP.

    Business Response

    Date: 02/25/2025

    The debtor expressed frustration about not receiving the vehicle immediately.
    We cannot release a vehicle until we receive an official release from the lender.
    The release was provided the following day, at which point an appointment was scheduled.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 21932733

    I am rejecting this response because:

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They repoed my car and some of my husbands things tools for work, some radios that he has. Have been trying to get a hold of this business for sometime now they keep impossible hours that you cant get to them. Nobody answers the phone. I do not know how Im gonna get my stuff back seeking help.

    Business Response

    Date: 02/25/2025

    The debtor had a scheduled appointment two days after filing the complaint.
    The personal property, including the referenced tools, was retrieved at that appointment.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th 2023 my 2012 Dodge Charger (last 6 of the *** ******) was repossessed. I was allowed to come retrieve my items from the vehicle on June 29th 2023 but I did not receive all of my items. I had $240.00 in cash that was located right next to my wallet directly above the radio. I received my wallet back but I did not receive my cash. I notified the clerk of my missing cash immediately after looking through my things that same day. I have followed up several times over the pass two weeks via email and numerous phone calls but no one has gotten back to me yet. When I do call and reach out the receptionist and other employees there repeatedly hang up on me and never call back. I was informed they would look into my complaint but no one has yet to contact me or reach out to me

    Business Response

    Date: 02/25/2025

    Our surveillance footage and inventory records showed no evidence of missing cash.
    There was no indication that any staff member entered the unit or removed any belongings.
    The claim was reviewed, documented, and denied, with full reporting provided to the lender.

Madd Recovery Inc dba Bulldog Recovery is NOT a BBB Accredited Business.

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