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Business Profile

Siding Contractors

J B & D Siding & Window Co.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for J B & D Siding & Window Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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J B & D Siding & Window Co. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The roof on my home was installed just before I bought it around 2010. I contacted JB&D to have the 30 year warranty transferred over, to which they stipulated a 15 year warranty is transferred. At the time a leak had already been identified and after many calls someone dispatched, who spread tar on a valley. They wanted to ensure that fixed it before fixing inside, and I called back and let them know it did. Their suggested solution was to simply paint over the mold on the drywall ceiling and two adjacent walls, not even look above the ceiling. They did not return to do the interior drywall or paint work, I ended up doing it myself after many calls. Another leak was identified around the same time and I called many more times, an even split of no answer or talking to a secretary or two, one named *****. I was assured over a dozen times that my messages were being given to the manager etc and they would contact me. I began calling again and reached the secretary on July 19th, and have not been able to reach anyone since then, and no callbacks. My roof leaks from a very bad flashing job near an eave, and is now a soft spot on that area. To add insult to injury, JB&D salesmen have been to my door more than once and I voiced my issue to them as well, who said they would inform their manager. During the covid years JB&D informed me they use a 3rd party for repairs and that they're short staffed.

      Business Response

      Date: 10/12/2022

      Our production manager ***** **** has been in contact, ordered the shingles we need for the repair.  ***** will contact the homeowner once we receive the materials and complete the service.

    J B & D Siding & Window Co. is BBB Accredited.

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