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Business Profile

Auto Insurance

Pekin Auto Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Insurance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to you today because of how extensive this process has been. Our car was hit by one of Pekin drivers. A claim was filed, and a police report was sent for review stating their driver hit us. Our adjuster, ******* was not responsive. They did everything and anything to not pay our claim. A claim was filed beginning of May of this year. I have contacted several representatives from this insurance such as ***** and *****. They don't return phone calls, and if they do, it is about a two-week wait. This is the worse insurance company I have ever encountered.I have emailed *********************************************************** regarding the need for a response. The next day I got a call from the claim adjuster, ******, stating the denial of the claim when their driver was at CLEAR FAULT. At this point, this has all been very frustrating. Their driver said it wasn't his fault and thats the reason why our claim is denied when there is a LEGAL document stating otherwise. It seems this is something they do often. They do not pay claims, and it seems people have to get a lawyer to get their claim situated. I am not sure how this insurance company does business but it seems very sketchy. I have asked for a letter of denial to present to our attorney. That is still pending

Pekin Auto Insurance is NOT a BBB Accredited Business.

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