Complaints

This profile includes complaints for Chi-Line Construction, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chi-Line Construction, Inc.

  15058 W Quincy Cir Manhattan, IL 60442-9164

• 

  Chi-Line Construction, Inc.

  PO Box 68 New Lenox, IL 60451-0068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing a formal complaint against Chi-Line Construction concerning their unprofessional behavior, financial misconduct, and breach of agreement during our recent business engagement. My experience, which commenced in Feb. 2023, has been marred by delays, poor communication, and failure to uphold contractual obligations. I gave a down payment of $25,270, requested by *****, the owner of the company. Despite agreeing to complete the project within 2 to 3 months, significant delays ensued, with permits not being pulled until April 23rd, after i initiated a dispute from my credit card company. I was told the delays were due to him needed more money and I paid an additional $12,500. Communication with them became challenging, with ***** frequently failing to respond to calls or provide updates on the project's status. Despite my cooperation, it became evident that Chi-Line was neglecting their commitments to a timely completion. Weeks passed, and Chi-Line Construction failed to deliver on their promises. Concerned about the quality and legality of the work performed, I insisted on scheduling a plumbing inspection with the city to ensure compliance with building codes. To my dismay, I discovered that work had commenced before the necessary permits were obtained, resulting in a $500 ticket that I had to pay. ***** promised me a $2000 mortgage payment as compensation for the delays, a promise which was never fulfilled. Adding insult to injury, I discovered that he hadn't paid Bulletproof plumbing and they are now seeking $17,587 from me. I demand restitution of the outstanding amount owed to me of $4,100, in addition to reimbursement for the $500 ticket incurred due to thier negligence and the $17,587 he was contracted to pay the 3rd party he hired. Furthermore, I implore the Better Business Bureau to conduct a thorough investigation into Chi-Line Construction's business practices to prevent other consumers from falling victim to their deceitful and unethical conduct.

• Initial Complaint

  Date:08/15/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20470443
  
  I am rejecting this response because: The owner NEVER returned any payment to pay for the materials that we paid (see attachment) for, that was suppose to be paid to ***** Building Supply company.  If they return the payment, please submit proof. *************************** is threatening to put a lien on our home,  because Chi Line did not pay them for the materials in which they was paid for, receipts are in the attachment. We paid ChiLine according to the contract, except for the final payment. The company is not being truthful, and this is so terrible and unprofessional. They did not recieve the final payment due to them not finishing the job as stated in the contract,  and after receiving a certified letter of lien. I want them to return money for the materials, so we can pay the business who supplied the materials!!
  
  Sincerely,
  
  ***********************) responding to my email, regarding the unfinished deck...on July 15th:"Hey *******,Can you please provide us with pictures so we can assemble a list to come close out your project?'Thank you,***** I have sent the issues and pictures several times during the deck installment via emails and texts.

  Business Response

  Date: 10/23/2023

  ******* HAD ONE OF HER PAYMENTS THAT SHE MADE TO US RETURNED TO HER SO SHE COULD RECTIFY THE BALANCE WITH THE MATERIALS. THE ****CONTRACTOR WHO COMPLETED THE WORK WAS SUPPOSED TO RETURN TO RECTIFY THE WORK BUT ***** DID. I REACHED OUT FOR PHOTOS TO PUT A GAME PLAN TOGETHER TO GET HER DECK RECTIFIED. IN ADDITION, NOT ONLY DID SHE HAVE HER PAYMENT RETURNED. I BELIEVE THERE WAS STILL A BALANCE DUE THAT SHE RETAINED IN ORDER TO PROTECT HERSELF IN CASE SHE NEEDED TO HIRE OUT TO MAKE ANY CORRECTIONS. WE WOULD BE HAPPY TO ADDRESS HER ISSUES, AND WE HOPE THAT SHE USED HER RETURNED PAYMENT TO RECTIFY THE ISSUE WITH THE VENDOR. WE APOLOGIZE FOR THE INCONVIENENCE. OUR GOAL AT THE END OF THE *** IS TO ENSURE SHE HAS NO ISSUES WITH A BALANCE WITH THE VENDOR, AND ALSO THAT SHE IS HAPPY WITH WORK WE COMPLETED. IF EITHER OF THESE CIRCUMSTANCES STILL EXIST WE ENCOURAGE HER TO REACH OUT TO US SO WE CAN SEE TO IT THAT THEY ARE BOTH RECTIFIED.

  Business Response

  Date: 10/23/2023

  Hey *******,
  
  My apologies. Our merchant processor told us you disputed the credit card charge for your second payment in the amount of $8,989.00. I assumed that you did this to recoup what was needed to pay any material balance that was owed. I believe with that and the attached remaining balance you could have paid that balance and used the difference to fix any small aesthetics. Are you saying that you did not dispute this charge? If so, then I can refund one of these charges so you can rectify the bill, and I am happy to have someone rectify any of the aesthetics that were remaining on your deck.

  Thank you,
  
  ***********************

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20470443
  
  I am rejecting this response because:
  I absolutely did not DISPUTE ANY PAYMENT giving to  your company, i do not conduct business in that manner.  If that was the case,  you would have notified me immediately., and I would not had to file a BBB COMPLAINT.  I want the company to refund the building materials money to me or pay ***** BUILDING COMPANY for the materials that was delivered to my home, and send Proof of said payment.  Also,  the balance due for the unfinished deck that was not completed will be added to the balance that is owed to the supplier per the certified letter from their Attorney.  I'm sure this practice of recieving  monies for materials from customers and not paying the suppliers is illegal.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/30/2023

  Hey *******,

  I will double check on my side with the merchant provider that there was no dispute. If so, Ill refund your money so you can pay the supplier and obtain a release. When I issue the refund I will connect you with the person at ***** who can facilitate this. I wanted to provide an answer your statement about collecting money for material, and having a balance. Typically this is illegal if the funds were used for something non business relevant. However, this summer we werent paid over $100,000 by three different customers within the same week in July. We had already performed this work and paid for it. With that said, we ran into issues with the balance due to these unpaid invoices and legal occurrences. With that said, had we used your funds for something outside of the business we certainly would be committing a crime, but this was not the case. We had a rough summer with some unforeseen unpaid invoices really hurt our company. I apologize for the inconvenience. I will make sure I look into the dispute, and get you the refund today if there wasnt one.

  Thank you,

  ***********************

  Customer Answer

  Date: 10/31/2023

   
  Complaint: 20470443
  
  I am rejecting this response because:

  As stated before,  please show proof of a payment dispute. This appears to be some tactic to stall. I am only concern with the lien you got put on our home, that we worked hard for,   for you not paying the supplier for the supplies that was delivered to my home that you were paid for.  I'm sure you will feel the same way if someone put a lien on your home. My concern is  our invoices that was paid on the due dates. You did not have to chase us down, like we have to do you about the money.  It do not take days, weeks or months to look into a payment dispute. We paid you in May 2023, it is now November 2023. I will appreciate if you refund our monies,  so we can pay *****. I have been understanding from day 1 with you and your employees, with all the excuses, issues, etc. You took our kindness from granted... to the point of me calling,  texting,  and emailing you and your VP, almost daily to finish the deck project, which is still not completed.  When will we recieve our refund?

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a pool deck built by CHI-LINE construction,inc. starting date was 10/24/2022 it had a completion date of 11/05/2022 .the project did not get completed until 02/01/2023 .we opened the pool in june . after we opened the poo[ we began noticing problems with the deck . hand rails falling apart deck boards facing the wrong way causing cuping uneven from board to board and hand rails pulling away from there posts a trip and fall combined with faulty hand rails could spell a disaster for adult or child . after 5 e-mails and 3 phone calls **** the owner of CHI-LINE finaly meet with me at the deck site . he agreed with me and said he would return to make the repairs . now no return calls ,repairs , or **** ********* company is not responding where is *****!

  Business Response

  Date: 10/23/2023

  I MET WITH ** IN THE MIDDLE OF THIS SUMMER. WHEN WE BUILT HIS DECK LAST YEAR WE HAD PASS** ALL VILLAGE INSPECTIONS. WHEN WE MET THIS SUMMER WE IDENTIFI** SOME ISSUES WITH HIS DECK THAT WERE MAINLY AESTHETICS. I INFORM** HIM AT THE **** WE WERE IN THE MIDDLE OF OUR EXTERIOR SEASON AND WE WERE WORKING WITH A BACK** UP CALENDAR. AS DELAY** AS WE WERE I TOLD HIM THAT WE COULD RETURN, BUT I WASN'T SURE ON AN EXACT DATE. WE ARE HAPPY TO RETURN AND RECTIFY THE ISSUES, BUT AT THE **** OF OUR MEETING WE WERE IN THE MIDDLE OF SEVERAL EXTERIOR PROJECTS. WITH THAT SAID, WE ARE NOW MORE FREE TO RETURN TO HIS DECK AND RECTIFY THESE ISSUES FOR HIM IF HE WILL ALLOW

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20430701
  
  I am rejecting this response because: he did finish some of the work. However he did not finish it all. I ended up having to sell my house due to his scamming ways. I didnt need a new roof, but because of his lack of knowledge on the subject. He scammed me into a new roof. 
  I will be dealing with this matter with a lawsuit. Im joining several others who have been scammed by him to get him closed down, so he cannot do this to others. Well never see any restitution for the work that wasnt done, but if we can save others, that will be helpful. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/23/2023

  WE WENT TO THIS PROPERTY IN MID SEPTEMBER OF THIS YEAR AND PROVIDED ALL THE PAINT TOUCH *** THAT *** WAS WANTING. I BELIEVE WE MAY HAVE HAD JUST ONE SMALL TOUCH UP LEFT ON THE CEILING. SINCE I LAST SPOKE TO HER WE HAVEN'T HEARD BACK. HER LAST COMMUNICATION STATED SHE WAS HAPPY THAT WE DID SOME EXTRA TOUCH *** IN HER SUN ROOM WHEN SHE GOT HOME THE *** WE WERE THERE. I AM UNDER THE ASSUMPTION THAT THIS HAS BEEN ADDRESSED. HOWEVER, IF THERE IS ANY OTHER PAINT TOUCH *** LEFT WE ARE HAPPY TO RETURN AND RECTIFY.

  Business Response

  Date: 10/23/2023

  ***,

  I was not involved in the process of you obtaining a new roof, but I believe that resulted from you having roofing leaks. At that time, you worked on that portion of your project with both of my former business partners. The last item that was left to complete was one touch up on your ceiling in the kitchen. I am not sure how this could have resulted in the loss of your home, or you having to sell your home. Please let me know if you can provide anything that states that you didn't need a new roof. I am happy to try and reimburse you if that was the case. I am just unsure of how that situation transpired. I was not involved in that portion of your project.

  Thank you,

  ***********************

  Customer Answer

  Date: 10/23/2023

   
  Complaint: 20430701
  
  I am rejecting this response because: I did not have roof leaks. You could not figure out the problem with the sunroom roof. The problem with the sunroof of was that your great roofer didnt put the flashing between the house and sunroom. Thats why it was still leaking. You told me it was the house roof. However the sunroom still leaked after you did the house roof. That is when you discovered the sunroom wasnt flashed and redid the sunroom roof correctly. The ****** you charged e for the roof that you said insurance wouldnt covered. Pretty much bankrupted me, which is why I was forced to sell. If youd would like to refund my money I will gladly accept. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/26/2023

  ***,

  Since we last spoke I called my old partners and they said there was leaks in the attic which is why you decided to do the roof. We tried to have insurance approve that and the brick work and they declined. My partner also thought they remembered you financed the roof. Did you finance it?

  Thank you,
  

  ***********************

  Customer Answer

  Date: 10/27/2023

   
  Complaint: 20430701
  
  I am rejecting this response because:  I had  no leaks!!!! Yes i put in on 2 of my credit cards and ten took out a loan for the rest. All of which I couldnt afford. But you told me thats what was needed.   The sunroom still leaked after you scammed me into the house roof. Which is why you redid the the sunroom roof and had it flashed the second time which stopped the leaking. 
  not was NEVER the house roof. !!!!
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/12/2023

  Hey ***,
  

  I put a reminder down to give you a call tomorrow and to set a time to come by and take a look at your project. We would be happy to rectify anything we missed or anything you have an issue with.
  

  Thank you,
  
  *****

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Except he originally told me November 3 and if not completed then November 8
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 10/12/2022

  Hey *****,

  I hope all has gone well with your travels. We have you on the calendar for November 8th to terminate the disposal electric line, replace screen door, replace 2 - (4 FT Rails) on front of home on steps, remove old cabinet toe-kick and install toe-kick to match that was back ordered from ********** when we did the original install, install missing cabinet pulls, install ring door-bell system, and other various small punch list items. I hope you have a great time and training.

  
  Talk to you soon.

  *****