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Business Profile

Grocery Store

Berkot's Super Foods

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The store was running an online special to purchase meat and seafood. I opted to purchase two 16oz-20oz lobsters at cost of $49.98.I picked up the tails on 12/11/22. I didnt think they looked like ***** oz. I cooked one of them on 12/31:22 and after prepping and cooking it may have been **** oz. I tried to talk to someone at the corporate office and took 3 or 4 calls to reach anyone.When I did I spoke with someone named ***** and she referred me to the meat manager by the name of ****. I told him what happened he said they have them in stock and he would send two over to the store in Manteno. I thought they were going to be replacement for the ones I received. I was told when I got to the store that I would have ho pay $59.95 for each one. I told them to keep their lobster tails.Ive been a ioyal customer for as long as they have been open in Manteno about 16 years. I spend roughly $-50.00 weekly and feel I should have been treated better. No one apologized for the error. The store manager gave me a gift card for $25.00 which I will return as I will shop elsewhere .This store is known for selling expired products, lack of help and generally not a very nice store to shop at.Thanking in advance for any consideration.

    Business Response

    Date: 02/15/2023

    Good Morning,
     
    We are pleased to report that we communicated with the customer about her complaint and were able to resolve the issue.
    The correct product was picked up by the customer and we apologized for the issue and inconvenience.
     
    Thank you-
     
    *****************
    Berkots Super Foods

Berkot's Super Foods is NOT a BBB Accredited Business.

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