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Business Profile

Insurance Companies

Homestar Insurance Service LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Homestar Insurance Service LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This message was sent to Homestar Insurances President-***********************************, and I have not gotten a response. My husband and I have been in contact with ***************************** multiple times, in regards to a concern/inquiry weve had since mid-summer, and we have not been able to get an explanation. I am reaching out to you, in hopes that we can get some answers because we are incredibly frustrated, as Homestar customers. We had Farmers insurance through June 2023. Attached you can see we paid Farmers $330.37 on June 15th. In the meantime, ***** switched us to ********** We paid $664.84 to ********* on July 6th (July and August payments). We then were charged $541.58 by Farmers on July 17th. I have been trying to get answers about my we paid both ********* and Farmers in July, and she has not provided us with an answer. We should have never been charged by Farmers in July. This is a large sum of money, and we would like an explanation for this because we were overcharged. ***** has done nothing to resolve this, since mid-July. I contact her regularly, and she still has not resolved the matter. We would like answers. We are asking that you please let us know what is going on.

      Business Response

      Date: 10/27/2023

      This is the response ***************************** gave regarding her communication with ******************* on this compliant:

      *** feels that she overpaid MetLife. 

      I remarketed *** before her renewal in June.  When I spoke with her about the new policy she was going on vacation and said she would take care of things when she returned.  When she did return we were into July so I told her we would write the policy for 1 month past the June renewal I was thinking she was paid up to July I did not call the company to check that out.  I wrote the new policy with ********* and took a down payment, we cancelled the MetLife policies and expected a refund.  When she did not get a refund I was told that she was paying a month behind.  I asked about getting the billing history to find out where and when the policy got behind in payments.  They could only send the info to *******  *** did receive it but it was not for the full time she had been with MetLife.  My most recent phone call to MetLife I found out that when you set up payments in Expressit which is monthly EFT they do not start the withdraw until 30 days after the policy was issued.  She said that even if I would have accepted 1 month premium at time of application it would have been credited to the 12 months and the next payment would be 1/12th of the remaining premium.  I emailed this information to *** and have not heard back from her. 

       

      In addition, I DID respond to ***** inquiry about this billing issue.   I emailed her back and told her that we were looking into the billing issue with MetLife/Farmers and that either ***** or myself would let her know what we found out.

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