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Business Profile

Garbage Removal

MDC Environmental Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday October 12th I called at 4PM to ask when my entire blocks garbage would be picked up only to be told very in a very condescending way that they have until 6PM. Here we are with an entire block full of garbage at 10AM on October 13th and no one in office to even answer for the lack of service or even a call back.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Everyone in my neighborhood got new trash cans except for me I complain to them and they said I would have them within a week it is now going on 3 weeks and I still have not received my new trash cans I'm only seeking my trash cans please help me

  • Initial Complaint

    Date:04/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a bad storm one day in January and instead of postponing pick up, the company cancelled all pickups that day until the following week. I requested a credit since services were not performed and I had taken my trash to my employment for that week. I have requested 4 times to have this credit issued for the one week and they refuse. One can not charge for a service that was not performed. This is not so much the $$ since it was only one week but the principle.

  • Initial Complaint

    Date:03/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of last payment 9/11/2023 $88.90 and 3/8/2024 $56.00 - date of occurrence 11/26/2023-12/2/2023 - *********** was committed to provide me with garbage disposal, recycling, yard waste, and leaf vacuum pick up provided the leaves are along the roadside. All these services provided under contract with our local township - The reason for the dispute is the last leaf pick up for the year was not completed leaving me with a tun of leaves by the road ( I live on a half acre with all mature trees). The last pick up was the week of 11/26-12/2 and the last yard waste pick up was 11/30/2023. My neighbors leafs were picked up and I believe the truck was full and it left not returning. I called the following week 12/7/2023 at 9:17 AM and was informed leaf pick up was done and they will not be making any other pick-*** this season. They also informed me that the yard waste was also done for this season, When I had asked for a discount/ credit I was told a manager would call me back. I did not receive a call because she was on vacation. I never was called back. To follow up I called 3/6/24 and was told they saw the notes in the system and cannot help me because this is not a service they charge for but is included. I had asked them what would happen if I stopped paying, I was informed they will cut off my service. I then said exactly! so when you don't provide a service I pay for then i'm out of luck? Again I was informed they cannot give me a credit/ discount because this is a service that is included with my service. I did say that I will with hold payment as my own credit and was told my account was noted. Since I relized that was wrong and have submitted payment. Under the contract with out township I cannot get any other service other than Marengo Disposal. - Account number is *********** - All i'm looking for is a little support/ credit for the service that was not provided

MDC Environmental Services, Inc. is NOT a BBB Accredited Business.

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