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Business Profile

Hobbies

Willy Nillies Hobbies & Crafts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hobbies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some hobby supplies on December 4th at 11:56 am, according to my ****** statement. After numerous attempts to contact them through phone calls, email, ******** message and a post on their ******** Group Page, I have not received my order. I did not receive ANY response from them, except removing my public post on the ** Group. Not one acknowledgement on any medium. I have hacked my Spam folder in my email, as well. I have left my phone number and was VERY polite in all attempts. All I asked for was the product. If they sent it, they have never provided me with a tracking number to trace what happened to it. I have been told by other customers through the group that they had the same problem with them. I checked shortly after ordering and the stock level went down on the items I ordered, specifically a small model airplane kit and various small items.****** does not allow screenshots to upload to you. I ordered from them in 2017, ironically the same kit. ****** showed that as a history with them. I received that order in 2017 with no problems. I am a disabled veteran, as such, I have a limited fixed income and this is not a trivial amount of my monthly budget.
    Thank you,
    **** ****** ***

  • Initial Complaint

    Date:10/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered over a month ago. I have left 3 messages on business contact sheet. I have left 2 voicemails requesting contact/update. They no longer answer their phone. I want either a status on the product via email or phone or full refund.

  • Initial Complaint

    Date:08/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date 8/8/22
    ordered merchandise and charged to credit card which was never received.
    no response from phone calls ************** or messages issued from website

Willy Nillies Hobbies & Crafts is NOT a BBB Accredited Business.

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