We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Vernell's Interstate Svc Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Vernell's Interstate Svc Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vernell's Interstate Svc Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sunday May 7th My car was stolen from TJmax(my place of employment.) parking lot in Carbondale, illinois. Police report was filed from Carbondale Police Dept.

      Long story short, car was found/located that same night in Cambria, illinois located in a vacant trailer lot behind the Dollar General store. Upon learning of the news on Monday May 8th the reporting officer in Carbondale told me that Vernells towing service in Marion,illinois had towed the car and that i could pick it up on Tuesday May9th after it had been processed...

      Upon calling Vernells in Marion they told me the bill was 914 dollars because they had to bring in "special equipment" and that it was 1000ft offf the roadway buried in Mud in a field and "that" it took 3 hours to recover...Not only was i very upset that my car was stolen, i was now besides myself that i now had an additional towing bill of almost 1000 dollars and that the car would be totally trashed and wrecked from it being STUCK and BURIED in a field...From the way they described it to me, My car would not be worth recovering...Its a 2000 Buick Lesabre with liabilty insurance ONLY which does not cover the towing exapense..

      After learning from where the car was towed from i decided to go there and have a look..Upon arriving there it was nothing like they described ,,
      It was on a flat lot only a hundred ft. from the main road sitting on a flat lot, with only one set of tire track and NO ruts in ground..It looks like they simply drove the car to the road at the poing where they hooked it to the wrecker...Yes, it looks as if the car could of simply been drove to the road on it own power...I then went to Vernells and looked at My car..It wasnt Muddy or anything...Upon My surprise it was just how i left it...After explaining this to them and a small dispute i got them to LOWER the bill down to 800 dollars, which is still WAY TOO MUCH..I was somehow able to come up with the 800 dollars, but it left me Pennyless, for i dont have alot of money

      Business Response

      Date: 06/02/2023

      The police report and our report show the vehicle was found at **** ******** *** *********** **** *****.  That is in the middle of a field.  This is the location we were called to recover the vehicle.  We have a itemized bill which we will upload copies of.  

      Customer Answer

      Date: 06/04/2023

      Complaint: 20066952



      I am rejecting this response because:

      Because it was NOT in the middle of a field and i will be more than happy to prove that....If you look on google Maps you can clearly see that a Double Wide Trailer USED to sit  on the property..There is a field Behind the property but My Car was on the property NOT in the field and was not STUCK in any kind of mud or anything..Car could of simply drove off the property on its own power...

      The pictures i provided show the roadway in the "vacant lot" where my car was found...

       

      Im only asking for a "partial refund" and i would be happy with that...Can you request a partial refund...Like 1/2 back..






      Sincerely,


      **** ******

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car was towed on Friday night 3-17-23. Now the complaint is that for one I called this company and they wouldnt tell me if my car was there why Im not sure. It had been there for at least 6 hours at this point so they definitely had knowledge of it. They run a 24 hour towing company but the actual yard they run closes on the weekend? even tho the police had released the car I couldnt go to work Sunday night because my car was locked at a 24 hour towing company thats closed only to retrieving your car not closed to towing it all weekend though? *** if you want your car you cant get it for two days! Now the next issue is payment they are forcing ** to pay for the days they refused to let ** get our vehicle how? I want to know how it is legal to keep a persons car at a tow yard for any amount of time other than what police have issue as a hold time. Also how is it you keep somebodys vehicle and charge them for it and they are trying to pay to get it out you just wont walk across from the service station To the tow yard and do the paperwork? Seems like a scam to me

    Vernell's Interstate Svc Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.