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Business Profile

Urgent Care Clinic

SIH Urgent Care Work Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7th, 2025 at 8am, I went to SIH Urgent Care in ******, **. I was hovered over in pain and told the front desk workers that I was there because I have kidney stones and need something for the pain. They said great we will get you seen in just a moment and then they had me swipe my card for the $150 visit. After waiting a few minutes, I was called back and asked to pee in a cup prior to go into the back room. When I got to the room, I was told that they dont treat kidney stones there and that I would have to go to the ** for that because they cant do ct scans. I asked why nobody told me that from the very beginning and why I have been waiting in pain when I cant be treated there. They apologized. So I left right away and headed to the emergency room at *********. The staff at ********* was incredible, they confirmed that I did in fact have kidney stones, and they treated me for it. They also told me how ridiculous it was how *** handled the situation knowing they cant treat kidney stones. Now, I keep receiving bills from SIH urgent care saying that I need to pay for the tests that were done. Im not sure if it were from the cup I peed in But I wouldve never peed in a cup had they have just been upfront with me from the beginning that they cant treat me. Ive tried to call SIH urgent care throughout these past few weeks, and I kept being told that the manager, **** **********, would contact me back within 48 hours. That never happened the first three times I called. Finally I got a hold of his direct line via his business card, and he finally got back to me. He told me he would have to speak to his director, *** ********, and then hed get back to me. Well, I just got off the phone with him and they decided that I do need to go ahead and pay the bill and the only explanation was that I need to pay for services that were received, and when I explained to Mr. ********** that there were no services received He would just say I understand.

    Business Response

    Date: 05/08/2025

    I spoke to the patient 5/8/2025 and charges of $150 are being waived.  Patient was advised she would receive a letter in the mail.  Patient is satisfied with the resolution. 

    Customer Answer

    Date: 05/09/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ********* *****

SIH Urgent Care Work Care is NOT a BBB Accredited Business.

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