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Business Profile

Auto Services

Preferred Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/23/23, I began having issues with my van. After assessing the car, I was provided with an estimate to rebuild my transmission for $3,457.82. I got it back on 8/31/23. I immediately noticed it wasnt shifting properly, but I drove it for a couple of days to be sure. After 2 days, it still wasnt shifting properly. He decided to keep the car until the next day to test drive it. Afterwards, he advised me he was still unable to identify an issue with the shifting. When I picked my car up, it was still obvious to me that it was shifting abnormally, and much differently than it did before going in for repairs.On September 9th, it began acting unstable, jerking, and making noises. I took it back to the shop for the 3rd time. Before I could make it there, the car would no longer shift into reverse. Staff came and pushed the vehicle into the shop. They claimed they were sold and installed a faulty part. When they returned the car to me, the issue with shifting still existed, but again, I continued to drive it. On October 6th, I turned the vehicle in to them for the 4th time. On the 12th or 13th of October, I received my car back. I immediately noticed that the car wasnt running properly when I drove it away. I decided to keep driving, thinking I may just need to drive it for a while. That didnt work, however, since I have a 1 year warranty with Preferred Automotives, I had to continue driving the vehicle until it stopped running. On December 20th, the car began making the same noises it had before and would not accelerate, as it had done before. Since I use my car for work, I continue to lose out on income and now have to have the car repaired properly, which will be an additional expense because I cannot continue to take it to Preferred Automotives. To rectify this matter, I am requesting a refund from Preferred Automotives for the expenses paid to repair my car.

Preferred Automotive is NOT a BBB Accredited Business.

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