We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bedding

Magic Sleep Mattress Co., Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bedding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello In Jan 2022 myself and my mother purchased the same mattress sets just in 2 different size She purchased a king and I purchase a full same brand same model. in March we noticed that her mattress was sinking and making very big indents in the mattress and my mattress was coming apart you could pick up the top of the mattress and we took a ruler to measure and it was 12 inches tall where the mattress was bunching up so we contacted the company they sent there representative out and said yes we will bring out new mattress do to defect we said ok fine we will try it again same mattress same model. they brought out the new mattress one for my mom and one for myself in March 2022 after this second mattress was delivered my mom noticed the same thing happening to her mattress that happen to the previous one. She contact the company said she wanted her money back and no new mattress since this is the second mattress that was brought out to us so she got a refund in april I believe. I notice n june on the second mattress that was brought to me as well that it started doing the same thing as the first mattress I had So i contacted the company told them that this was the second mattress that we have brought out to me and it is doing the same thing as the first mattress they brought and there rep said yes this is a defect. When I told the owner *** that I wanted my money back for the mattress because this was the second mattress brought out and is still doing the same thing he said it is not in our policy to refund. I said really you refund my mom for her mattress for doing the same thing Well we don't do that he said. I work hard for my money I want a refund back on the mattress part I will keep the box springs I have a picture i took when we purchased the mattress with the price for the full and with tax it should be ******* would be my refund. Your help in getting my refund would be appreciated. I have more to say but I have no more space

    Business Response

    Date: 07/18/2022

    Our policy here at Magic Sleep Mattress Company has always been that we repair or replace the mattress at our discretion.  I told the customer that.  I also told her that we would work with her on a solution.  The only answer she gave is that she wanted her money back.  I believe we gave her mother her money back because it really doesn't happen all that often.  I thought we were doing a good deed at the time.  Apparently, I will have to extend that good deed and refund this sale as well. Policy is policy.  We have to have guidelines for our business.  This is a family-owned business that likes to work with the customer and provide the ************************ they need.  No one here was trying to be malicious or anything of that nature.  I would rather have been able to get her a mattress that she was satisfied with.  

    Customer Answer

    Date: 07/20/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I will expect my refund to be in the *** of $1036.83 for the mattress  plus tax  which was in my original complaint.  When will  the company come and pick the mattress **  in exchange for my refund check?   Please advise      

     

    Sincerely,

    ******** Linc

Magic Sleep Mattress Co., Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.