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Business Profile

Kitchen Cabinet Refacing

Steinhour Construction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Cabinet Refacing.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** *****, Steinhour Construction, gave us a quote on bathroom, kitchen and window work. Six months ago we gave him a sizable deposit. The bathroom was finally completed but the kitchen and windows have not and Steinhour Construction has ceased all communication. We have repeatedly demanded our remaining deposit money in the amount of $4,465.00 back. He always claims trouble with his phone, which Ive noticed in previous complaints, and his wifes health issues. DO NOT deal with this company.

  • Initial Complaint

    Date:04/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ********** Construction to complete a remodel of my kitchen. The contract for $11,025 was signed on 08/07/2023 and the owner was written a check for $3,676 up front. Since then, the owner has refused to answer my phone calls, text messages and emails. I have received two texted messages in nearly 9 months which simply stated that his phone had not been working and he would get back with me. No work has been completed and no proof has been provided that any materials have been ordered. The owner will not respond to my attempts at contacting him. I had sent a demand letter in February 2024 and will send another next week demanding a refund prior to filing a lawsuit.

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 8th, ******************* and Steinhour Construction said that they would complete a kitchen remodel by October. No work was completed and the time frame kept getting pushed back. Steinhour Construction has seized all communication with us now. He took the deposit and never did any of the work.

  • Initial Complaint

    Date:02/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made the business a deposit for work to be completed in ************ months later, no work has been done, and the owner no longer contacts us.

Steinhour Construction is NOT a BBB Accredited Business.

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