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Business Profile

Nursing

Marshall Rehabilitation and Nursing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:11/25/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was called by my DON, ***** *******, following the question of "can I come back to work with weight restrictions if my physician allowed?" to my ADON on October 21st, 2022. My ADON did let me know she would talk with the administrator about it. The physician wrote a note allowing me to return to work October 24, 2022 with 10 pound weight restrictions and a few other requirements. ***** ******* called me on October 26th, 2022 at 1716 regarding returning to work. I was denied work due to my weight restrictions without trying to accommodate me. I was told since they are too short staffed that they couldn't work with my restrictions. Taking vitals, assisting with admits, and assessing patients would have a been a few things I believe I could have done. At this time I had already been denied short-term disability through this facility. DON was aware of the denial, and told me that she was surprised because she hasn't known someone to be denied for a hysterectomy. I appealed the insurances decision, but I was denied once again on November 17th 2022. I feel as if I was discriminated against. This put me out of work which in turn kept me from receiving a check to pay for bills, other living expenses, caused stress while I was trying to heal, and I felt I was treated unfairly. I had signed FMLA papers to save my job also before taking my medical leave. I did end up quitting because I felt I wasn't treated the way I deserved, and I did notify the facility.

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