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Business Profile

Utility Billing

Marshall Utilities Office

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Billing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is my utility company is over charging people knowing our governor has made it clear poor families are supposed to be paying lower utilities. I am fighting disability & i have a child who is on disability & i have a toddler. The school actually considers my kids & i homeless due to my situation. I live in a tiny house on *** ***** property. She is my landlady & she is 81 years old & she gets retired pay threw ssi. So we are on a very small income. The utilities put a shut off notice on my door almost 2 weeks ago for $155 which was Novembers bill. They find out i am going to E.R.B.A for help & last week i recieved a utility bill for $1,235.35. Thats means i was charged almost $600 for dec & $500 for jan. I cannot survive with my city hall not following orders from the governor of this state. We will not be able to live that way or we wont have utilities. They over charge everyone who they think have money. I have ptsd, anxiety & depression. So the utility ladies are extremely rude to customers including myself. They need to go to a class to be taught manors & respect especially towards the elderly. I am also gonna contact elderly abuse about this situation to. It's getting to far out of hand with this utility company being owned by the city. We need ****** as an option in our city.

    Business Response

    Date: 02/06/2023

    See Attached:

    The resident has sought out federal assistance in the past when she has needed help paying her bills. She did not reach out in November, or December of 2022, or January of 2023. She also did not pay the due amounts. She was given a shut off notice due to it being 3 months past due, and she did not reach out to the company asking for assistance. She did meet with them on January 10th and they pledged to cover $1,000, and her shut off notice was rescinded.

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