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Business Profile

Internet Services

Wisper ISP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the past year we have had wisper internet and we maybe have internet for a few minutes a day. I have called them multiple times and they never come out to help us with our issue. They keep taking our money but sadly this is the best internet provider we can get service with. So I kept calling and telling them that we have no internet and they basically said yes your reception is weak but we are not coming out to your house anymore and they said if we call one more time then they will come out to our house to take the stuff that whisper owns and disconnect us from their services. I don't think it's right to keep charging us every month to have wifi but then we don't get wifi reception. So at this moment we can't search on the web, open apps on our phones, watch tv (hulu, discovery plus, HBO Max) or even make phone calls. I don't know what to do because they even blocked my number so I can't call them. Its not ok that they blocked me from calling and they are still taking our money and we are not getting internet. Can someone please help with this situation?

    Business Response

    Date: 10/12/2023

    On 9/23/2023, the Wisper Customer Advocacy team reached out to the account holder ***** ****** (***** is his daughter) and discussed this complaint. ***** was unaware a complaint had been filed on his behalf. Upcoming upgrades (schedule for October) were discussed and ***** indicated he was content to wait for them. The service issues were also discussed and a one month credit was applied to the account. ***** was content with this resolution.

    Business Response

    Date: 10/12/2023

    On 9/23/2023, the Wisper Customer Advocacy team reached out to the account holder ***** ****** (***** is his daughter) and discussed this complaint. ***** was unaware a complaint had been filed on his behalf. Upcoming upgrades (schedule for October) were discussed and ***** indicated he was content to wait for them. The service issues were also discussed and a one month credit was applied to the account. ***** was content with this resolution.

  • Initial Complaint

    Date:10/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wisper's internet is constantly down or incredibly slow. This has been going on for years. To simplify matters I will focus this complaint on the past almost 2 weeks. I have had internet for a total of maybe one day. First I was told it was probably our router. I have bought several over the years because that always seems to be their go to answer. This time wisper shipped a new one to me then a tech came out 4 or 5 days later to hook it up. Next I was told the auto pay didn't go through so I paid my bill. New router was set up and I paid my bill so everything I could have done on my end I did. We had internet for maybe 24 hours and now here we are again with no internet. No one to call because they won't be in till 10am. If they send someone out again that will end up totaling nearly a month with no internet. I will have paid my bill for literally nothing. Paying for them to not provide me anything more than frustration. This is just unacceptable. Wisper was awarded a massive amount of grant money for the sole purpose of providing customers in rural areas better internet. There are hundreds of reviews online from other customers who are experiencing the exact same problems as I am.

    Business Response

    Date: 10/20/2022

    The customer reached out to the Wisper Technical Support team at 10am on Saturday 10/15 and the agent was able to get the situation resolved (updated router on old version of firmware). No mention of a refund or credit was made while on the call, but a credit has been applied to the account for downtime the customer experienced. Wisper staff also reached out to the customer multiple times after receiving this complaint to notify the customer of the credit and resolution and to confirm all issues were solved to their satisfaction, but all calls at this point have been sent to voicemail. 

    If additional issues exist, the request is to please reach out to the Technical Support team for resolution. 1-800-765-7772

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