Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kaiser Brothers Electric assessed an issue with the fuse box at my house. **** determined that the fuse box needed to be replaced. He said the issue was urgent and that the fuse box issues were caused by a storm. I asked **** for a quote, but he said he would have to write that up and recommended that I run it through my insurance company. (The typical cost for this job is $2,500 max.)He told me he was an approved vendor for State Farm and that this would be covered.**** told me that I would need to pay $1,000 and he would get started, and that everything else could get sorted out later. He did not send me a receipt. I asked him for the invoice.I submitted all documents, invoices, etc. for various storm-related damages to my insurance company. I informed them of the fuse box, but did not provide an invoice because I had not received it.**** never provided a description of what he said was done. He also never provided an invoice. He knows this is a rental property and I live out of state. I was not present during the work.**** said he would write up an invoice after I sent him the check from the insurance company.The adjuster told me they had received the invoice that I sent in from Kaiser Brothers Electric. However, I had never sent State Farm an invoice from Kaiser Brothers Electric.I never authorized ****, nor Kaiser Brothers Electric to bypass me and send an unapproved invoice to my insurance company. **** also did not tell me that he had done so.The adjuster told me that the invoice they received was for $10,000, which is 4x what is expected. I contacted insurance fraud attorneys and the police.The company:Sent an unapproved invoice to my insurance company without my knowledge nor consent.Tried to obtain money for an invoice I did not approve.Tried to scam me into paying them 4x the maximum acceptable amount for their work, by bypassing me and requesting monies directly from my insurance company.