Complaints
Customer Complaints Summary
- 11 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* contacted me because there was an allocation for a black 2023 Toyota Highlander Hybrid Platinum with a Caramel Glazed interior. This met all of my search criteria's and offered to put a deposit over the phone and I can drive over to them when I get off work. ******* then stated that in order for me to be able to purchase the **** I would be required to pay her Manager's 15% MSRP mark up. Without the up charge, I cannot purchase the vehicle.
Business Response
Date: 11/13/2022
This is an old complaint. We sold the customer the vehicle and he is happyCustomer Answer
Date: 11/14/2022
Complaint: 18348719
I am rejecting this response because: The statement made by Gerald Toyota is false and inaccurate. This is not an old complaint and is still very much active. The vehicle they had offered was sold to someone else and not to me due to refusing to pay the 15% markup.
Sincerely,
*********************Business Response
Date: 11/18/2022
That is correct, the original vehicle was sold to another customer. ********************* the ** of the store called **************, and we ordered the vehicle for him, which is currently inbound, for MSRP. As soon as the vehicle gets in, we will reach out to the customer and deliver the vehicle as agreed upon. My apologies in misunderstanding that the car had been delivered, rather, was ordered.Customer Answer
Date: 11/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is temporarily resolved. Whoever is responding to these messages is not the ** and is unaware of the exact details. There is no vehicle inbound (in transit), there is no VIN to said inbound vehicle, and I am unable to provide a down payment for that inbound vehicle. However, the ** did give me his word that he will do everything he can to locate one for me at MSRP. I believe he is sincere and a man of his word so I will accept the response.
Sincerely,
*********************
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