Business Profile

Cable TVs

Consolidated Communications

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Consolidated Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

415 total complaints in the last 3 years.
159 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consolidated Communications charges high prices for sub standard internet service. Offering 10mbps that constantly goes out of service or drops completely for days at a time. I have put in service tickets over 10 times this year. The tech has never once called when on the way or when they complete the service. This time we have been without service for 3 days and a tech finally called me. Thinking he was coming to fix my internet I left work to go home and sat for 2 hours thinking the tech was coming. It turns out the tech that called was actually in Maine and was given the wrong phone number on his ticket. What a waste of my time any money. Meanwhile companies like ******* are offering 400Mpbs for a lower cost. I will be switching immediately and requesting a refund from Consolidated. Buyer BEWARE!
Business Response
Date: 11/18/2022
Thank you for forwarding Ms. ******* concerns to Consolidated for review. We confirmed with Ms. ***** service been working since the technician was out on November 15th and replaced the modem at no cost to the customer. We have provided an adjustment for time out of service. thank you.
Initial Complaint
Date:11/08/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We made a payment at the end of September/beginning of October, since then have made another payment, and this past Sunday out internet was shut off on a Sunday when nothing could be done, I even had a payment arrangement set up so our service wouldn’t get shut off because our youngest son has special needs. I’m still without internet and they refuse to do anything unless I can pay the full $200 bill, which I can and will do when I get paid because they are the only option for internet in our area, but that now means I can’t pay part of my rent. They were not willing to work with me at all. I’m very displeased with the way I was treated. My child who has special needs is the one who it’s effecting the most and that just cruel. I had a payment arrangement set up for a reason and they completely overlooked that and shut my service off after taking $100.00 from my account.
Business Response
Date: 11/14/2022
Thank you for referring *** ****** concerns to Consolidated for review. Consolidated records and the customers do not match, we had a record of the last payment made on this account on September 29, 2022 causing the disconnection of the service. Full payment has been made and we have confirmed with the customer that service has been restored.
thank you
Initial Complaint
Date:11/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Fidium subsidiary of Consolidated Communication installed what was promoted a 1Gb fiber in our home on June 3, 2022 for high speed Internet access. For 4 1/2 months the service was either down or operating at totally unacceptable speed, often in double-digit speed range (40Mb vs 1,000 Mb). We were unable to reliable use the connection and when it worked at all it was at those unusable speeds. The service technician (requiring someone to arrange their schedule to be here to let him in smoetime within 4 hour window) visited us a MINIMUM of 2 or 3 DOZEN times, but was never able to resolve the problem. We suffered actual consequential damages (inability to conduct billable remote training sessions; lost job opportunity while interviewing for a remote support position when the connection repeatedly failed convincing the employer we certainly were not capable of supporting ourselves never mind others remotely; unable to timely complete stock trades; etc., while for nearly 5 months we could not watch Internet TV without constant delays and outright failures nor could Internet homework be completed in a reasonable timeframe due to the continual failures). For more than 4 months, the longest stretch we achieved was 3 days without a failure (and even that was only once).
We were served with a disconnection notice for failure to pay the bill while being subjected to constant failures and when we pursued that with the authorities, Fidium credited out several months of charges. We explained that was inadequate compensation for what they had subjected our family to and that they need to do more (they wouldn't even credit out the final month, half of which was still up and down). At a minimum we expected several months of additional complimentary service for the hell they put our family through for 5 months - they refused.
This disturbing saga is well document via doens of e-mails sent to their customer service with speed-test attachment (VERY well documented)
Business Response
Date: 11/11/2022
thank you for referring *** *********** concerns to Fidium for review. Fidium has adjusted all charges from install in June up to October. We will make one final adjustment of the October-November statement in the amount of $137.62. Fidium believes service issues have been resolved and any further issues will need to be reported to the Technical Support department for troubleshooting. thank you
Business Response
Date: 11/18/2022
Thank you for forwarding *** *********** follow up concerns
for review.

The first 200 feet of an install with conduit is free,
anything beyond is chargeable and the customer agrees before we proceed with
installing fiber to the home. *** ********* was billed for the additional 210 feet for the install. However, in lieu of all the difficulties *** ********* has had with service we will have these charges adjusted.

While *** *********** service was not functioning at the 1g
speed that he subscribed, there was internet. Fidium has compensated the multiple issues and visits for the
*********** by way of adjusting all monthly charges.
Customer Answer
Date: 11/22/2022
Complaint: ********

I am rejecting this response because:

Thank you for your continuing efforts to resolve this situation on behalf of Fidium and my family.   It had been my objective from the start to accomplish 2 goals.   The first was to involve an objective 3^rd party to consider both sides and try to find us a path to resolution.   The second purpose was to alert any potential customers to the hell Fidium put my family through for 5 months and the callous and unconcerned attitude they displayed throughout (excluding **** ****** in Customer Service and our field technician **** ****** who was here so often my family suggested we give him a key).

Things have, for the most part, been functioning within reason for several weeks now.   It would appear whatever was causing the constant problem has been resolved (after nearly 5 months of hell).   However, Fidium’s statement that we had Internet service the entire period is beyond an exaggeration and into the area of fabrication (a nice word for lying).   There were multiple occasions when we were flat out down and HUNDREDS of occasions when our connection speed was totally unusable.   The agreement calls for 1,000 Mbps and we have documented (using Fidium’s speed-test software) hundreds of instances of receiving less than 10 Mbps and for extended periods of time.   I have at least two hundred test results and dozens of e-mails with speed-tests attached and dozens more where I described the problem in detail, but it did not help to provide a resolution.   I would be happy to send the BBB a few dozen examples (or a hundred examples if you prefer) of our constant pleading with Fidium to fix their problem, including descriptions of the damages they were inflicting on my family.

Lastly, in the past 5 days we have received a bill from Fidium for service from 11/12 to 12/12 ($137.04) AND they cashed the check we sent previously when it appeared there was a chance they might have resolved the problems.   We also received a bill from Fidium’s parent company, Consolidated Communications for $283.50 for installation (a charge they had agreed to credit given their outrageous performance).

We would really like to be done with this but do not trust them, given their abysmal performance and faulty memory. If Fidium provides us, through the BBB, a statement that our account has been paid in full until the January 11, 2023 billing, we are prepared to end this matter, deferring the issue of consequential damages to another venue, if we should decide it is worth pursuing.

Please advise how we can proceed to accomplish this and thank you again for your help.
***** *********
Initial Complaint
Date:11/02/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 2022 I ordered phone and internet service from Consolidated Communications for my home. Two weeks passed, and I saw and spoke with the technician who works for Consolidated in my town, and was told that service had been installed at an incorrect location. I called Consolidated, and was told that the error would be corrected right away. Seven weeks later, after many phone calls and no service ever having been installed at my home, I called to retract the order since it was apparent by that point that Consolidated was unable to fulfill the order. I was assured that no charges would accrue, as they recognized that the installation error was entirely their fault. In September, I received a bill from Consolidated, threatening me with a collection agency if I didn't immediately pay the bill, which included a monthly fee plus an early termination fee for the service that was never installed. A lengthy phone call, involving a supervisor who contacted the local technician resulted in a promise that all charges would be dropped immediately. Last week I received the exact same bill, again. Enough.
Business Response
Date: 11/07/2022
Thank you for referring ************************ concerns to Consolidated for review. An Escalations representative spoke with ******************** and apologized for trouble, explained the adjustment was approved but had not processed. The final bill will process on November 21, 2022 which will show a zero balance. Thank you

Customer Answer
Date: 11/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:10/29/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Wife hit a telephone pole on 11/5/2020. Consolidated Communication charged us nearly $5500. We had full coverage through USSA. USSA paid them in full and they cashed the check in 2/21. It has been over 2 years and they send me a bill and i call them and they say sorry it has been paid. Now today 10/29/22 I received a letter from a law office demanding the 5500 . They already cashed my insurance check for that amount almost 2 years ago!!! They are double billing me and sending lawyers after me. Do not trust there billing. Also they said this bill accident date for the pole was 11/30. Not sure how I am suppose to hit that same poll twice with the same car since the car was totaled and sitting in USSA salvage yard.
Business Response
Date: 11/02/2022
Thank you for referring *** ******* concerns to Consolidated for review. A Escalations representative has called and left a voicemail apologizing for the letters and explained it was in
error and he will not be receiving anymore letters. The representative explained this claim has been closed and provided a direct line if they had any further concerns.

thank you
Initial Complaint
Date:10/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Consolidated Communications did not cancel my service when I moved out and requested cancellation and is now threatening to send me to collections over a bill much higher than I should reasonably owe them. I left my apartment at the end of July this year and my first request to cancel service was before Aug 1st, which they claim to have never received. The bills they're sending me include charges for months that I was not living in the state and did not use their service. I have sent in support tickets asking for an explanation of this bill and made it clear I was willing to pay for the service I actually used, but they never respond and continue to harass me with threatening letters.
Business Response
Date: 11/02/2022
Thank you for referring Mr. ******** concerns to Consolidated for review. A review of the account indicates that service was installed in July 2021 and the promotional discount was removed 1 year later in July 2022. We have not found requests to disconnect service at the end of July as indicated. The account was suspended August 31st for non payment and deleted on September 13th.
We have made a couple attempts to reach Mr. ****** to go over our finds and our resolution but have been unsuccessful. We have made a goodwill adjustment to the account from August 1st to disconnection leaving the the previous unpaid balance in the amount of $111.03.

thank you
Customer Answer
Date: 11/02/2022
Complaint: ********

I am rejecting this response because:

The adjustment sounds fair and I would be satisfied with this resolution but no change has been made to my account that I can see. My bill shows the same as it did yesterday.

Sincerely,

**** ******
Business Response
Date: 11/07/2022
Thank you for referring Mr. ******** comments. The adjustments have been made, billing is done once a month on active accounts. Final balance on this account is $111.03.

thank you
Customer Answer
Date: 11/08/2022
Complaint: ********

I am rejecting this response because:
I just opened a letter from a debt collector dated 10/31 claiming that I owe them $188.92 with your company's name on it. Are you trying to get me to pay you a debt that you already sold to a third party? Please explain and resolve this.

Sincerely,

**** ******
Business Response
Date: 11/11/2022
Consolidated has attempted to reach Mr. ****** without response to explain billing. The account was sent to collections prior to Mr. ****** reaching out to the BBB. We have advised that an adjustment has been done and final balance due.
Customer Answer
Date: 11/16/2022
Complaint: ********

I am rejecting this response because:

You did not attempt to contact me at all (despite me sending in support tickets) until I submitted this complaint, which was apparently after you had already sent my account to collections. You called me a few times during my work hours and said in the message you wouldn't be available for a call back when I'm actually available. I don't know why you couldn't explain the billing over email or here where I've been very responsive.
I submitted a payment of $111.03 to your online portal and I'd like confirmation that this will settle my account and no debt collectors will be coming after me before I consider this resolved.

Sincerely,

**** ******
Business Response
Date: 11/18/2022
Thank for the follow up, we were unable to leave detailed message for the customer as the account had not been fully secured. We can confirm the account has a zero balance.
Initial Complaint
Date:10/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
First, let me say that we are at our WITS END with this company. This company runs off of straight GREED with absolutely ZERO Useful customer service!

We live in a very rural area, between ****** ** & ********* *** Unfortunately, Consolidated Communications is literally the ONLY internet provider in our area. This is not a rich or even "well off" area of the Country. Consolidated takes advantage of being the only provider in our area and charges DOUBLE PRICE for their internet versus areas that get get much better quality internet close to us, including Panama City area, Marianna area and so on.

But here is the kicker,..... we have been Consolidated Customers for many years because we have no other choice,... it's their internet or nothing for us here! We pay their outrageous double priced fee and there is not one single day that passes without our internet crashing, not one single week that our internet doesn't go completely out MULTIPLE times for sometimes HOURS at a time. We call them multiple times a month to have a technician come out, wait days each time to get someone out here, and sometimes the very same day they come but no later than the following day, our internet goes out again.

As many times as this happens and we call, customer service says they can see on their end how many times that we have lost internet here but yet they still charge us for the many hours of service every single month that we never actually received. Not only do they charge us for service not received but they have also, as of last month, decided to up our internet bill another $10 a month!

Our internet went out yesterday evening and is still out today, right this very moment, as I am typing this. I am literally using Hotspot to be able to do this! It's sick, greedy, companies like this that truly hurt people.I am so sick of the daily outages, the weekly technician visits and multiple calls to this company that never fixes the problem.

Our community is preparing for a Lawsuit!
Business Response
Date: 11/04/2022
Thank you for referring the ******* concerns to Consolidated for review. We have been in contact with the customer and will continue to work with the customer and field to resolve the issues to the best of our abilities.

thank you
Initial Complaint
Date:10/26/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/1/22- Consolidated Communications received a check of ours via postal error. Check # **** in the *** of $21480.12 written to *****. It was deposited by Consolidated on 8/2 and stamped by their bank Fifth Third. We do have an account with Consolidated so the amount was credited to our account. Our monthly bill NEVER exceeds $170.00. I was not aware of the above until 8/8.8/8/22-Called to get some answers. Consolidated cashed in error. It was a fight to get them to acknowledge they needed to refund the full amount and return ASAP. I called daily and was told it was issued. No other information was given even when I pushed.8/29/22-Filed a claim with our bank People's United. 9/1/22 People's United merger with M&T causing our claim to get lost in the merge. I was not aware of that fact until weeks later.9/12/22-Finally received refund in the amount of $21480.12 from Consolidated. Deposited 9/13/22 with M&T bank. 10/18/22-Received our November bill showing we owed $21469.41. **** states debiting acct for balance refunded as payment returned. Called financial/collection ***** with them asking for proof AGAIN that check was cashed. Sent that over on 10/24. In that email sent 10/24 was also the paper work for the initial claim i filed with bank. I do not mean to send that. 10/25/22-Consoldiated followed up by NOW saying they want the money back as we received the $21480.12 from People's United in relation to our claim. I asked how they came to that conclusion and asked for proof that People's United, which doesn't exist anymore, is asking them from repayment. I tell them repeatedly we have NOT received any refunded payment other than theirs. I have requested a letter of proof from M&T. Cheshire Glass has an incredible credit score and I WANT THIS OFF OUR ACCT AS WE ARE NOT PAYING SOMETHING WE DO NOT OWE. We are in the glass business not the fraud business. We would return the monies if we received twice!
Customer Answer
Date: 10/26/2022
Clarification: My name is *********************** and I work for Cheshire Glass Company. The owner of this business is ****************************
Business Response
Date: 11/02/2022
Thank you for referring ********************** concerns to Consolidated for review. We have been in contact with the customer and this is under investigation. We have a collection hold on this account until this has been resolved.

thank you
Customer Answer
Date: 11/03/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The business has been in contact with me and hopefully this all can be resolved shortly. If not, the circle will continue.
Initial Complaint
Date:10/24/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Consolidated Communications Internet in June to have internet at our seasonal campsite in VT. After weeks of promised appointments and the technician not showing up, I should have cancelled, but we didn't that was our fault. We were set up with internet on July 6 and it was working the day it was set up. We left for the week and returned the next weekend to no working internet. We called for a technician on four different occasions and after promised dates and waiting for the technician to show up, he did not. We got a call that he showed up and it looked great from the outside connection. We called to cancel our service in August due to NEVER having working internet. We spoke to a supervisor ******. She was the most unprofessional person I have ever spoken to. She was rude and condescending, blaming us for the internet not working and stating there was no note of us ever calling. After providing her with every date and time we had called, even offering to let her listen to numerous voicemails from service techs telling us dates they would be out to look she still told us "it was not Consolidated Communications problem". We were charged a disconnect of $129 that we paid so that this did not hit our credit. I have now called more than once to get a return label or an address I can mail the box back to as I was told I would get a return label and never did. They told me again they will send a return label and if the box is not returned I will be billed. They have also told me there is no physical location to drop the box off, they can not even provide me with a physical location to mail the box to. I received a response of, "I can just hope the return label comes in the mail." Overall we spent $300 for one day of internet, at the same time had to spend countless time on the phone being disrespected by their workers.
Business Response
Date: 10/31/2022
Thank you for referring *** ********* concerns to Consolidated for review. An Escalations representative has been in contact with *** ******* and adjusted the Early Termination Fee - resolving the issue.

thank you
Initial Complaint
Date:10/20/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Monday our 5 phone system and DSL line was working perfectly. We observed a Consolidated employee on the pole outside our house. When the truck left we no longer had phone or DSL. Every day I've called Consolidated and had more than one ticket opened with no resolution though the tickets get closed. At one point we had DSL and intermittent phone service. Then a technician came to the house and for some reason decided to disconnect things in the box on our house and that ended any phone dial tone to our house line though we were eventually able to get DSL back.
Now Consolidated is saying the problem is inside our house - magically them working on the pole on the street somehow broke something inside our house even though the phone tech support doing remote diagnostics said there was a voltage anomaly on the pole, and they now insist the problem is inside - but no one can tell us what the cost for in home service is. I waited all day Thursday for the promised technician to show up and finally called to find the ticket was closed without ever contacting us or fixing anything. I will have to wait all day Friday for someone to supposedly come, same as I waited all day today.
We are seniors in a more rural area and having no phone service for a week is very dangerous as we would be unable to make an emergency call if needed.
Things get more broken every time a technician comes.
My DSL works and it is on a separate line from the box to the computer room and joins the house line in the box. House line now has no dial tone instead of a spotty one and DSL is working.
No one has ever gone back up the pole to see what got messed up there. They don't even come with a bucket truck.
Sadly they are the only local land line providers and cell phone service is poor here.
My feeling is they broke it and refuse to fix it.
Business Response
Date: 10/26/2022
Thank you for referring *** ****** complaint to Consolidated for review. Our records indicate that *** ****** is not the account holder and that the number provided is for telephone service only. Records further indicate service issues have been resolved.

thank you
Customer Answer
Date: 10/26/2022
I am the wife of the account holder and am on the account as an authorized contact as he is hard of hearing. If I am not on the account (which i have been since 1985 before Consolidated purchased the phone company previously involved) that would only be because Consolidated removed me from it for their own convenience.
Consolidated recently called me to discuss the case and then refused to speak to me without giving a code which we do not have on the account or a dollar amount which I did not have on hand. At that time they agreed I was on the account as an authorized contact.
How dumb can you get that they called me on the phone number in question and then expected me to hand out information to an unknown person?
Business Response
Date: 10/31/2022
Thank you for referring **** ****** further concerns. Consolidated representatives must secure an account before disclosing any account information whether we speak with an authorized or account holder. This is for the protection of the customer. We have not had a reported trouble since October 20th, If the customer is experiencing telephone trouble we would request Repair be contacted.
thank you
Customer Answer
Date: 10/31/2022
Complaint: ********

I am rejecting this response because:
Consolidated has not offered to reimburse us for the time their system was down due to their error.
I now since 10/28/2022 have been unable to connect to the internet via my ********* account over the DSL line serviced for them by Consolidated. I have lost hours of work time and the service call performed today had completely incorrect information as to what the problem was and the level of tech dispatched was not one that could resolve the problem. ********* is again trying to get Consolidated to work to fix the problem.
As for calling me on my home phone and demanding that *I* certify the account connected to the phone they are calling is ridiculous. We did not create a 'pin' for the account though some customer service rep may have entered one randomly to fill in the field on their computer system.
Essentially Consolidated broke our system, took days to fix it, and now has broken something else as far as I can tell.
We didn't break our phone or DSL connection - they need to fix it properly and reimburse us for the time we had no connections.

Sincerely,

***** ******

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Consolidated Communications is NOT a BBB Accredited Business.