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Business Profile

Security System Monitors

Total Home and Farm Video Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company about installing a security system. They came out and gave me an estimate on the job. We went ahead and decided to do the work and they stated they needed half the money up front. The total on the estimate was $4,299.05. I wrote them a check for half which was $2,114.55. They cashed the check on March 28, 2022 and that was the last I heard from them unless I called them. I did not hear from them for over 2 months so I tried calling several times and was told they would come next week, then next month, but they never showed up. After six months I called and told them I wanted my money back. I called again 3 times and was given the round around. The last time they told me they would call me back when they figured out the status of the refund, but they never called back. Now they will not answer the phone when I call.

    Customer Answer

    Date: 10/19/2022

    This company reached out to me directly and provided me a full refund. I consider this issue resolved.

Total Home and Farm Video Solutions is NOT a BBB Accredited Business.

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