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Business Profile

Electrician

Bridge Electric Pros LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of the transaction with the company, Bridge Servpro LLC started July 10, 2023. The total amount paid $5688.50. The business provided the following services: Electrical service repair was done to the Meter Can located at the outside rear of the house. Electrical service repair included replacing 200 Amp Breaker Box. Distribution Panel installed on 2nd floor attic. Replaced wiring from meter can to the breaker box. Replace receptacles, outlets, covers switches, light fixtures and troubleshooting. My dispute is as follows: After the work was completed and payment was made, I discovered that two outlets had not been inspected and were not functioning, despite both having new plugs and covers installed. The electrician tested the equipment and determined it was not functioning. He provided an estimate for the repairs and confirmed he would return to carry out the work, to which I consented. One of the outlets is the only connection for my refrigerator and now I have an extension cord stretched across the house to keep it running because he never returned. This is not safe! I tried calling, texting and emailing him but I never got an answer. The next incident involved the kitchen light flickering. Once again, I called, sent a text and emailed him but he never responded. Now the kitchen light is not working at all. The electrical work comes with a warranty; but it's unclear how the warranty can be utilized if the company is unreachable. I am concerned that more malfunctions will take place. I purchased insurance for my electrical systems to safeguard my home, family and to alleviate some concerns, as the company is unreachable. Having no response whatsoever has caused tremendous worry and stress. I never thought that I would be without a warranty. I was overcharged $275.00. There were two workers @ $135/hour. They worked 4 hours each, (from 10:00 - 2:00) but I was charged 5 hours/worker. Two 15-amp gfcI @ $35 each, I was billed $75 instead of $70.

Bridge Electric Pros LLC is NOT a BBB Accredited Business.

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