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Business Profile

Furniture Manufacturers

Furniture Upholstery & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted the company, *********************************************** Repair to reupholster my furniture. We agreed on a price of $1900 to reupholster a 3-piece living room set. They also agreed to repair any damages only if the tear and/or rip originates at the seam. They did the reupholstery, and everything looked very nice. Shortly afterward the material on my sofa and chair started to rip at the seam and this is where the dispute begins. Later on my loveseat ripped at the seam. I called the repair business to let them know of the ripped seam and sent text and pictures as well. eventually he picked up the chair for repair. He said he could repair only one item at a time and that he would pick up the couch and love seat later. He finally repaired and returned the chair, but never came back to pick up the other pieces. I've included pictures to show the chair had to be repaired with a different pattern of material. I've also included photos of the other damaged pieces of furniture and text messages too. I have called and texted him numerous times. Sometimes I was able to contact and talk with him. We have discussed and set times to pick up the other pieces for repair, but he never shows up. This has happened several times and now I'm calling, texting and leaving voice mails but I'm not getting a response. The most recent communication was Saturday August 10, 2024. I texted him, attached a picture and he read the text, but did not respond. I've been aware of this company for years due to its presence in our community. It has always been a small, local business. Its long-standing reputation led me to trust engaging in business with it. However, I am now deeply disappointed and regretful of that decision.

    Customer Answer

    Date: 08/28/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *********************************

Furniture Upholstery & Repair is NOT a BBB Accredited Business.

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