We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Granite

Granite Wholesalers Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Granite.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was to provide a bathroom countertop.**** sent on 3/21/23 to pay half of counter up front and remaining balance after install.Zelle payment sent on 3/22/23.One month went by and still no counter. There was a dispute between the business and my contractor with another job the business did and my money was going to be held. Well they got straighten out and I asked for a refund or the counter to be completed. Spoke to ***** the owner on 5/1/23 via phone. ***** told me the counter was already cut and if I wanted a refund it would only be $400 so I asked to proceed with the counter install and remaining balance would be paid afterwards. ***** gave me the run around and did not show for the planned following Friday was install. Then after I tried to reach out multiple times, ***** replied saying the measurements my contractor were wrong and he would just refund me my money. He said he could not refund it all at once due to just returning from out of town so would provide half ($325) via Zelle and then the remaining half ($325) a few days later. He refunded the first half but then has been giving me the run around for the second half with persisting to reply tomorrow whenever I would text and then eventually just stopped responding to me. I have attached the entire text thread between myself and ***** below. I am just seeking a resolution with the pending refund.

Granite Wholesalers Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.