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Home of The Sparrow

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to schedule a donation pick-up via phone and recording advised I could schedule through their website instead. I went to Home of Sparrow website and scheduled a pickup via link on website labeled "Schedule a Furniture Pick Up Today." I put in the information I would be donating and added my card for $10 "donation fee." This was on Monday 4/24. Today was the pickup date. I put all of my donations in the front yard for easy removal. (took guys like 5 minutes to grab 5 items) Then was told my balance due is $223.00 Now, obviously I'm shocked and at a loss of what to do. So I pulled out my card and paid it. I contacted the *** and was told, oh sorry, we recently partnered with ReSupply, they aren't free. Sorry for the confusion. I feel as though the website is misleading and they should be more clear with "click this link and you will be charged a lot of money...it's not free because we are now partnering with a 3rd party."I would really like my money back as I was expecting the 10 fee that it originally stated...not the 223.

Home of The Sparrow is NOT a BBB Accredited Business.

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