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Business Profile

Hearing Assistive Devices

Connect Hearing, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother, ************************************, passed away 3 years ago. Over the past 3 years I have received numerous mailings from this business. Despite numerous requests to have her information removed from their files and to have her placed on their "DONOT CONTACT" list they continue to mail solicitations for business to my deceased mother at my address. I have contacted them no less than 4 times, each time requesting her name be removed and they put her on the "DO NOT CONTACT LIST" however, despite the reassurances from their people that answer their 888 number, no one seems to be able to complete what seems like it should be the simplest of tasks. Any help the BBB can give me in stopping this annoying and unrelenting harrassment by this less then reputable business would be greatly appreciated. Thank you.

    Business Response

    Date: 10/31/2023

    Dear **********************,

    We apologize for the ongoing mailers being addressed to your mother, ***************  We have reviewed and updated our internal records and reached out to all of our partners to ensure her name has been removed from their lists.  We also recommend to patients and families in similar situations register through the National Do Not Mail List (*******************************************).  Warmest Regards  

    Customer Answer

    Date: 10/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Connect Hearing, Inc is BBB Accredited.

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