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Business Profile

Online Retailer

Limitless Innovations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Limitless Innovations Documentation 0rder # ***** March 23, 2024 ordered item- 15,999mAh ********** March 25- I received an e-mail on March 25th stating that the package had been delivered to the **** in ******* ILL. Every day from then on, the tracking message has been and still is that the item is waiting for acceptance from **** in *******, **. April 1 Called to see why my package was not moving through the delivery process. She told me that bad weather in the area was slowing things down. (According to the tracking info it hasn't even left town so that seemed kind of odd). She stated that if the order status didnt change in a few days, she would send out the order again if they had any in stock. April 4 called again to see if I could get the replacement sent or get a refund. The guy said that it had been given to **** so they couldnt cancel the order and give a refund. Basically he said that I just had to wait for it to arrive as there is nothing they can do since it was shipped out.April 5, 2024 Called again and talked to **** (a manager) and she stated the same thing the other representatives had told me. When I asked about having the a replacement shipped out she stated that she wanted to continue tracking it for a few more days to see if it would start moving.Each time I asked for a replacement to be shipped out, the individuals I have talked to promise that they can send out a replacement, but that the don't want to right now. All I am asking for is that the company take the right steps to fulfill their end of the sale.

    Customer Answer

    Date: 04/10/2024


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two products on 10/17 when this company advertised on GMA Deals and Steals. They were shipped via ***** on 10/18. They arrived at the **********, ** ***** facility on 10/19, and are now lost. I never received them. The company said they would refund my PayPal account on 10/27 and 10/30. I've seen no refund. Received no products. And they won't respond to my inquiries. The ***** website tracking info says it's been referred to the ***** and has had the same message for days. The **** is unaware of the package's location.

    Business Response

    Date: 04/28/2025

    The customer had been in touch with our customer support team about a missing package and asked for our help in locating the order or proceeding with a return.  We made the necessary notes in the system and then informed ******** that ***** had not been able to stop the shipment due to it being in transit, so we agreed to wait until the next day or so to verify the status of the missing shipment.  On 10/31/2023, we processed the refund to ******** and did so via ******* ******** had still not received the shipment, and ***** still indicated the package was in transit.
    On 11/2/2023, our company noted that the shipment had arrived to *******, a follow up to ******* was made on if she would be returning the items to the company, as she had already received a full refund for the purchase, ******** indicated that she would not be sending the shipment back and would be donating it.
    Although the shipment was delayed ******** did receive a full refund on 10/31/2023 per her request.
    Thank you,

    Customer Answer

    Date: 05/07/2025

    Better Business Bureau:

    The response is satisfactory. Thank you. 

    Sincerely,

    ******** *********

Limitless Innovations is NOT a BBB Accredited Business.

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