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Business Profile

Pet Supplies

Datzcichlids & Reptiles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Twice in the month of July, the first time on the 14th and the second time on the 17th (I think that second date is correct) I placed online orders with this business, but the company's website would not allow me to make a purchase with the cost of shipping included. The emails I sent requested an invoice be sent to me for the purchase price of the fish plus shipping. I got no response to either request. Accordingly, I called the business on July 22nd (give or take a day on either side) and asked about my order. The female call taker told me that my order would need to be researched and I would be called back. That didn't happen either.What kind of business treats even potential customers like this? This writer fully understands that as a private company, this business can choose to do business with whomever it pleases (or not do business). Good business practice seems to dictate that if a business makes a decision to not have a business relationship with a customer that it would notify that customer of their decision so that I, as the customer, am under no illusion that I will be able to place an order in the future. If the company refuses to do business with me, I'd wish they just say so rather than hiding behind a refusal to answer the order and hope the customer "gets the message".

Datzcichlids & Reptiles is NOT a BBB Accredited Business.

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