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Business Profile

Plastic Forming

GLS Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Forming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with Fashion Nova (September 2023) to have my items delivered on September 30, 2023 to my work location. Unfortunately, the gate was locked so the delivery driver GLS (******) was unable to deliver. I contacted GLS (*********************************************************) to have the package stay @ the warehouse and I will pick it up. Upon going to the warehouse that Monday October 2, 2023 @ 6:15PM I spoke with another Manager and informed if you locate package you can also have it delivered to my house. Well GLS delivery driver ****** never returned my package back to the facility. I continuously called GLS & even sent chats just for the company to say We will send a message to ****** (Operations Manager) to call me. No ******* mean no one at GLS has called me and or sent Fashion Nova an email informing that their delivery driver stole my package. I spoke with ******** (GLS Chat Representative) who said they will inform the warehouse to reach out to Fashion Nova so I can start my claim. It has now been 21 days and I still have not received no call, no refund, absolutely nothing.

    Business Response

    Date: 11/01/2023

    I have attached a complaint that we received through the mail.  The complaint is saying that GLS shipping has not delivered something.  We are not and never have been GLS shipping.  We were GLS Corp 15 years ago but were bought out by Polyone which now is *********** as you can see in my email signature.  We make pellets that are used by molders.  We have no link to shipping other companies wares.
     
    *******************
    Plant Manager, Specialty Engineered Materials
    ***********oration
     
    Office: ***************
    Mobile: ***************
    Fax: ***************
     
    ***********oration formerly PolyOne Corporation
    *********************************************************************
     

    Customer Answer

    Date: 11/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

GLS Corp is NOT a BBB Accredited Business.

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