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Business Profile

Fence Contractors

A & S Fence
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with A and S Fence Company to have a fence installed making an enclosed yard for my rescue dog who is a flight risk. As the crew was working, my nephew asked if I would allow them to install a removable fence which would enable him to move big items out of the basement. The A & S worker explained it would be just like the fence but would have 2 side poles clamped to the fence poles, unscrew the bolts and it could be lifted up. My nephew knew days before about my fence but at the last minute asked about a removable fence, unfortunately, I agreed that if he paid for it I would allow a 54 removable fence section on my fence on my property. This was agreed upon by both parties. But instead a 54 gate was installed. My nephew has 4 and sometimes 5 dogs in the yard. Why would I want a gate allowing them access to my yard? I asked A and S to remove the gate which was made and installed without my knowledge and install the agreed upon removable fence. I have been trying for 3 weeks to get this issued resolved but all I get are false promises.

    Business Response

    Date: 01/21/2025

    Hi, we apologize for the inconvenience. We will gladly remove the gate and have the issue fixed. After we finished the fence we were paid in full by both parties. We assumed everything was ok but we will gladly fix this for her. Thanks.

    Customer Answer

    Date: 01/22/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they replace the gate with a removable fence.

    Sincerely,

    ******** *********

    Customer Answer

    Date: 02/05/2025

     
    Complaint: 22425107

    I am rejecting this response because: 
    I received a response from you regarding my complaint about the fence I had installed by A & S fence Co.
    in Melrose Pk. As I read your email I thought I only had 7 days to respond to it. I read the companys
    response that they would fix it. So I accepted their response and you replied the case was closed.
    But I have never heard from the company and it will be 2 weeks tomorrow since I got your email.
    Saying they would fix it and actually doing it are two different things.
    Could you please re-open my case? I want to reject their response.


    Sincerely,

    ******** *********

    Business Response

    Date: 03/06/2025

    Miss ******** is on the schedule for next week weather permitting.

    Thank you.

    Customer Answer

    Date: 03/09/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *********

    Customer Answer

    Date: 03/27/2025

     
    Complaint: ********

    I am rejecting this response because:
    March 25, 2025
     
    I just called about the complaint #******** because I still never heard from A and S Fence Company.
    I was supposed to have the change done the week of March 9th. I never heard from them and so on March 19th
    I send the enclosed email to you saying that I did not want the case closed. Then I never heard back from you also.
    So can you let me know you received this email and let me know what action I could take.
     
    Thank you,
     
    *** *********
    Sincerely,

    ******** *********

    Business Response

    Date: 03/27/2025

    we are schedule for Monday   morning 3/31/25 weather permitting.

     

    A&S fence ************

     

    Customer Answer

    Date: 03/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, if it is actually changed.

    I willl be home all day on Monday.

    Sincerely,

    ******** *********

A & S Fence is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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