We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

New Vision Landscapes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BUYER BEWARE! They cut our neighbors wooded lot and use their large commercial 360 zero turn mowers. Their mower hit a piece of wood from a fallen branch and had anyone or our dog been outside on our side of the fence when this happened, someone could of been seriously injured or dead. As of today's posting they still not not returned any of our phone calls regarding the damage.5/11/23 - This am around 9 while our next door neighbor's lawn was being mowed, we heard a loud sound and our dog barked. I went outside and saw a 1" wide ragged hole that flapped inward in the fence about a foot off the ground in a panel of our six-foot privacy fence on the side of the yard where the neighbor's lawn was being mowed. I went out and hailed the guy mowing. I showed him the hole in the fence and he said curtly, "Well, it's your word against mine." He finally gave me a card after first telling me to get the number myself from the side of his truck. 5/12/23 - logged a second call with New Vision landscaping. I also sent them a second picture showing a piece of wood embedded in our house in direct line with the hole in the fence. Spoke to their dispatcher ********* who confirmed that she'd forwarded our pictures of the fence and our home's damaged siding to the owner and that he would be getting back to **.5/15/23 - followed up with the same person at New Vision who said that she would call at the end of the day with a status update. We did not receive a call.5/16/23 - spoke to our next door neighbor. I showed her the fence and the siding and relayed our efforts to contact the landscaper. She agreed to call them 5/19/23 - spoke to our neighbor today to find out how her 5/17 phone call to New Visions Landscaping had gone.She relayed that they'd acknowledged they were aware of the incident with our fence and siding and that someone would be contacting ** by the end of the day.No call came called from my work number and was told someone would call today.No call.

New Vision Landscapes is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.