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Business Profile

Plasma Donation

CSL Plasma

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12-11-2024, while at CSL Plasma on ********************************************, the manager **** had took my social security card and drivers license to check the computer to see if I would qualify as being a new donor because my last donation date was June 9, 2024. She found that I do quietly for the new donors pay, and had me to go through the new donors screening process. The first **** that I seen, had took my driver's license and social security card to access my account. She then turned the computer screen away from me and was typing a lots of information in, and I felt that she was doing something wrong. When the screening process was over after being examined by the nurse, I was then allowed to donate plasma. When the plasma donation was completed, I was then told that I was getting the regular donors pay and not the new donors pay. I then went back to the front desk and spoke to the **** manager who first checked the computer to see if I was qualified for the new donors pay, and she said that my last donation was July 9 2024 and that I would have had to wait until January 9, 2025 to be considered as a new donor which would have been the 6 months time frame for new donors. I had checked my last donation date on December 10, 2024, prior to that visit, and the only thing that could have happened that morning of December 11, 2024, is that someone had to have changed my last donation date from June 9, 2024, to July 9, 2024, and I think that it was done by the **** who said that she was from the Joliet Illinois CSL Plasma location. My question is, why would they take me through a 2 hours new donors screening process, if my last donation date was July ******. Upon information and belief, I had overheard donors saying that the employees were paying donors less than their regular donors pay, and putting that money on another donors pay card, and then splitting the money. This happened at Octapharma Plasma on 4760 S Kedzie, and this might be the case here.

    Customer Answer

    Date: 12/31/2024

    My complaint concerns CSL Plasma employees changing the dates on my last donation from June 9, 2024 to July 9, 2024.

    But as of today December 27, 2024, I logged in to my CSL Plasma account, and had noticed that someone has changed my donation date again, and I have included a copy of the screenshots for the record.

    I hope that this message will answer all of your questions, and I appreciate your time and understanding.

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