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Business Profile

Waste Management Services

Advanced Disposal Services Solid Waste Midwest, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a contract for 3 years and the invoice amount should be ***** and suddenly the invoice is ***** and is looks like 27% increase. I was told if any increase will be no more than 5%.ON 2/11/2025 they called me and was on phone with them more than an hour and the representative put me on hold to check with the manger and stayed on hold for 20 minutes and the line disconnect and then I called back 2 time and twice stayed over 20 minutes and line disconnected.The weird thing is they call you then put you on hold and the line disconnect.

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I switched trash service to my new address on 6/18/2023 and received my new bill that totals to ****** for one month of service in July including a **** prorated charge for ***** Before I moved, my bill averaged around 40 dollars give it take a couple of dollars. My account number associated with this bill is **************. Invoice number is 0162849-4072-9

Advanced Disposal Services Solid Waste Midwest, LLC is NOT a BBB Accredited Business.

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