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Business Profile

Auto Repairs

Tire Tracks #13

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought car in for a simple belt change. I had to leave car there because I had to head to work they called me telling me all the belts needed changed and the alternator which I didnt think it was. The replaced everything and when I got the car back I have a dash of warning lights on my ac doesnt work. My car is shifting weird and jerking. The cost of 3 belts and one alternator was apprently 600 bucks. They broke something and they are lying and saying it came in that way and trying to charge me to fix it. There is a ton of reviews online ( which I should have read first) stating that its a common thing for this company to break stuff and charge extra to fix it

    Business Response

    Date: 10/02/2023

    Hello. ************** originally had his car towed into our shop on 9/15/23 due to being unable to start it. Upon inspection, ************** discovered one of the belts was shredded and the rest were of the same age. Tech also spun the alternator, it had drag and the bearing could be heard badly inside it. The shop manager ************** and recommended changing it all, to which he approved. We put in aftermarket brand alternator from ******** Auto Parts. It was charging and no battery warning lights were on in the dash. That alternator blew a main fuse, which we replaced at no cost to the customer. Customer called a day or 2 later and stated next day the battery warning lights came on and car wouldn't start for him. He came back upset, we offered to send ************** to the car and give it a jumpstart to get back to us. We tried a 2nd ******** alternator at no charge, and after installing, battery warning lights wouldn't go off. Shop Manager then called *** after 2nd one wouldn't turn battery light off, put in one of theirs (at no charge to customer) and everything ok.  We did everything we could to try and exceed customer expectations by not charging for main fuse and going to get his vehicle for him so didn't have to worry about getting it back to us. 

    Customer Answer

    Date: 10/04/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Tire Tracks #13 is NOT a BBB Accredited Business.

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