Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kevin ********************* Jr. ********************** and ************* about an issue concerning a floor drain in my upstairs bathroom. I explained, I thought perhaps there was an issue with the drainage. When Szabo completed their final observation, Szabo ********************** explained there was no issue/concern (nothing wrong) with the drainage. Infact Szabo stated that the drainage (water had gone down, and would continue to go down). So I said, OK...how much do I owe? Szabo said nothing, because we didn't do anything. But, you do have a leakage from your toilet in the basement. I went downstairs with Szabo ********************** and they showed me water on the floor. I was surprised to see the water, on the floor, which I had NEVER seen water on the floor previously...meaning before Szabo ********************** arrived. I asked everyone that uses the toilet downstairs had they ever seen water and everyone, including me said NO. No one EVER seen any water settling or running from that toilet until Szabo ********************** came that day on April 16, 2024. I even asked Szabo was that water on the floor when you went into the bathroom they said, Yes. Which just not true. I would have noticed the water or even stepped in the water and so would have everyone else My resolution: Since I do have the toilet. that I did not need, at all, I am requesting an adjustment of the amount $597.40 paid to Kevin Szabo Pumbling ,..adjust they payment to half that amount...$298.70...which is more than fair...since I was charged for a service/item that was not needed/necessary. Furthermore, the issue I initially called about, was not even an issue/concern at all.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a water softener on 8-29-22 for $1500.00. On 9-18-22 they had to replace the control head on the softener as it was defective. The softener was not working. On 11-7-23 they had to move the brine tank from my garage to my basement. They said I had too long of hose for it to work properly. They charged me $250.00. Water was still semi hard using test strips. On 8-17-23 the tank developed small bumps and a crack. Water was all over my basement. On 8-22-23 they installed a new resin tank under manufacturer warranty. On 9-26-23 I called the manufacturer and explained that the water level was above the salt level. They had me take all the salt out by hand and drain all the water. Then I had to move the discharge hose to another location. Nothing helped, the softener was not working. I called another plumber and he installed another softener system on 10-9-23. I explained what I had been going thru and he just shook his head and said that obviously they didn't know what they were doing. I called Szabo and talked to a **** and explained that I wanted a refund. He said he would talk to the owner Kevin. Since then I have tried calling and left multiple voice mails as they are not answering my phone. I finally got thru to someone by using another phone and a ******* said she would talk to Kevin. I still haven't heard from anyone.

  Business Response

  Date: 10/31/2023

  Hello, we spoke with Mr. ******************************** All full refund of $1,750 was issued on Thursday, October 19, 2023, check number ****. *********** picked up the tank and parts on Monday, October 30, 2023. 

  
  Heres a quick run down of everything that happened. 
  8/29/2022- *********** installed and tested the water softener 
  9/6/2022- We want to see what was going with the softener, we ordered parts that were still under the manufacturing warranty
  9/16/2022- Installed new salt storage tank that was under warranty
  8/16/2023- When back out to try to fix the softener since it was still under warranty
  8/22/2023- Warranty swap
  10/19/2023- Kevin spoke with *********, everything went well, we issued a full refund for $1,750 check number ****
  10/30/2023- Plumber went out to pick up old tank and parts
  
  Questions or concerns, please call our office ************ or email us at ********************************

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company for a plumbing issue. The driver **** who came out to service my home was very rude and refused to listen to what we were trying to explain about the issues we were having. This exact same company came out for ** 2 years prior and was very compliant about rodding our pipes to clear the tree roots. However this time **** refused to rod the tree roots completely and wanted to force ** to get a $3,500 job. This job will not stop tree roots from growing in the pipes, only make his job easier at a greater cost to the customer. Overall **** refused to do the job he was paid for and took my money while my plumbing is still backing up in my downstairs. The receipt guaranteed a 90 day warranty and the company refuses to honor it. They could simply rod all the tree roots and be done, yet they are trying to hustle ** for $3,500 with a plumbing job plumbing that will not even resolve the roots from growing but just make their jobs easier. Plumbers are expected to do plumbing, but this guy was rude and basicaly refused to properly rod my pipes from the beginning of service. Now I am at lost of $425.00 and my plumbing is still flowing over in my basement bathroom. How is this fair? I paid $425.00 to get my pipes cleared and they are still full of tree roots. The job was ineffective and they still charged me! I'm at a double loss because now I have to call someone else to do a job that I've already paid for.