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Business Profile

Auto Insurance

Assurance Total Protection
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 3/16/2023 amount charged was $498. I got an email that stated my money would be refunded within 24 hours. The transaction was for auto insurance. The insurance broker told me the payment was a down payment for the first month's premium. I spoke to multiple people on the phone that day and was told I would get a discount if I gave them a review immediately. They also got my payment before I signed anything electronically. I was told that no other insurance companies would insure my car which was a Kia ********* Also was not told that the payment included a $195 fee just for setting up the account. I was also told over the phone that I could cancel this policy and get a full refund of my "down payment". The car dealer had submitted all the papers and told me I had to go with them and I could cancel this insurance as soon as I found another one the next morning. They had the payment pending but still put it through. I still haven't received the expected refund and after calling again on 3/23 I was told it takes 2-3 weeks.

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