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Business Profile

Cleaning Services

Hero Cleaning Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30/22, Hero Cleaning came to my house to provide home cleaning services, as they had been every 2 weeks since 7/19/22. One of our regular cleaners, ****, came up to me after the services had been completed and told me that she accidentally broke the k*** off of our oven. We have never had this happen or have ever had any issues since we purchased this condo about 8 years ago. She told me that ****** from their company would reach out to me regarding the solve. About an hour or two later, ****** texted me and said "Hi ****! **** just called me to talk about the stove piece. Do you think we can find a replacement for the broken part?" I proceeded to text back and forth with her for about 2.5 weeks regarding a solve. On 9/30 I said, "I expect Hero to cover the cost to fix/purchase a new part for the oven." and ****** replied, "totally understand." After 2 weeks of texting ****** repeatedly told me that she was talking to several "specialized stores" and said that they ordered the part, but then later said that they ordered the wrong part. Later she said they couldn't find the part/it was discontinued/not available. She said, "there's nothing more we can do." I then spent 10 minutes calling repair shops and found two that had the part and could fix it. When I relayed this info, ****** simply said that they could not afford to pay to fix this and because it had already been broken, their insurance doesn't cover this. I have no knowledge of this part ever being broken or repaired in the 8 years I've lived here. As a gesture of good faith, I found 2 more companies who had the part and could repair it for cheaper than the initial costs that I gave them. I relayed this new quote/info to Hero and they have not responded. They have been completely ignoring all texts and calls from me. They have not responded since 10/17 and I would like them to pay for the repair. The cost is $575 (parts and labor). I even offered to split the cost- still no response at all.

Hero Cleaning Inc. is NOT a BBB Accredited Business.

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