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Business Profile

Business Services

Vehicle Management Solutions

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

This profile includes complaints for Vehicle Management Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vehicle Management Solutions has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/25/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 19 2023, my friend and I went to the ************ for dinner. We parked in the lot where we noticed the arm for the parking lot was up. This is not a usual occurrence as I frequent this establishment often and had been there within the last 30 days or so. This was my friends first and she asked did we need to pay to park, I said, no when the arm is up it is not required. We saw the pay box, but it had no instructions on it, so we went inside. We parked at ************ from approx. 545p and left at about 9pm. During our stay no one within the restaurant made us aware of the new parking lot rules or that it was under new management. To our shock and great disappointment our cars were gone. This is when we discovered the tow sign on the old parking arm and on a faded sheet of paper with the $5 parking taped. The distance between the signs is far enough to miss it, which appears to be intentional. There are no instructions: like put your car info, place money envelope in black box, etc. and there are no instructions on the pay box itself. Furthermore, when we went to pick up our cars, we paid $345 (tow was 340+5 for the parking) there were 3 people ahead of us and apparently Red Rabbit has hired this towing company as well Rapid Recovery. They only take cash and are conveniently open 24/7. This was a 90-minute hassle and almost $1000 night for $10 parking!

    • Initial Complaint

      Date:09/26/2022

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday 9/15/2022 I got a phone call that my friend had blown a tire on his car on Highway 61 on his way to work. He drove the car on the rim until he reached the ******* on *************. in *************, **. He then parked the car in the back of the lot away from everything as we needed to get a new tire on the rim to get the car back home. I went into the store and the cashier assured me that ******* didn't call tow trucks and the car should be fine. Upon our return with the replacement tire approximately 4 hours later, the car was GONE! There was a sign near where the car was parked that there was NO OVERNIGHT PARKING OF TRUCKS and it was posted by ******************* When I went into the store, the cashier assured me that there was no E-mails and no one had called to have the car towed. So, I went home and called ******************* and they said that the car was towed and impounded and the amount to get it back was $358.00. And the reason for the tow was that the store manager had called it in to be picked up. This was a boldfaced lie!! And I have since spoken to *****, in the Asset ************** of ******* and his boss *****, and several of the managers on the day shift. Nobody called to have that car towed. It was not parked there overnight, and it wasn't abandoned any longer than it took to go get a tire on the rim at *********************************. The car was taken by Rapid Recovery for no reason other than they go through the lot every couple of hours and take what they want at their discretion. We can not afford to get the car back as I am on disability and my friend has now lost his job as a delivery driver without a car. We are about to be evicted from our residence because we cant pay this months rent. So, Not only did they steal our car, but they have made it impossible to recover from this. We don't even have the car to live in when we get evicted and Rapid Recovery doesn't really care. They just keep givinig us the amount.

    Vehicle Management Solutions is NOT a BBB Accredited Business.

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