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Business Profile

Carpet and Rug Cleaners

Oxi Fresh Carpet Cleaning - Frankfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed company 5/25/2023:May 22, 2023, I scheduled a 5 room carpet cleaning for May 23, 2023, at 1:45pm with Oxifresh customer call center. On May 23, *** called me at 1:44pm to inform me that he'll arrive at my home within 30 minutes. When he arrived he was shocked to see that the furniture was moved out the living room/bedrooms. He then informed me that he pretreat the carpet first, clean it, then treat it again. I sat outside so he can provide service without any interruptions. Upon his completion I wasn't satisfied of the cleaning but decided to wait to see how it looks when completely dry and vacuumed. Payment time I was appalled that he asked to access my WIFI for credit card payment(you're suppose to have a hot spot). Paid him $180($170 for cleaning $10 for coming short notice). $100 in cash $80 credit card. Wasn't provided a receipt for credit card charge. 3 hours later came back in the house, my carpet looks worst now than before the carpet cleaning. Called customer service, they inform they will have the tech (***) come back to right his wrong. *** showed up on at 3:30pm on May 24, 2023 as scheduled. He cleaned the carpet again, but the carpet was not clean. Therefore, when I got off my 12hr shift from work, I rented a Rug Doctor and bought carpet cleaning solution to clean my carpet properly. I'm requesting a refund. This is absurd! I'm out of more money, lack of sleep for my job (5/25) and my house in disarray for 3 days. This is not acceptable. I've watched videos on ******* of your company and pics of before and after cleanings. Was impressed but let down quickly. Please refund my money! I got off from my 12 hour shift, rented a machine to clean my carpet properly. I've attached receipt, pictures of what you advertised and the results I've received from ***. I've contacted the company the times. *** failed to callback yet to rectify this unsatisfied carpet cleaning. Last picture

Oxi Fresh Carpet Cleaning - Frankfort is NOT a BBB Accredited Business.

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