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Business Profile

Flooring Contractors

The Floor 4U.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company installed flooring for me in multiple rooms of my house where there was tile flooring on 9/26/23-9/27/2023. During installation the owner ***************** (also an installer) informed me that instead of tacking down the transition strip that goes between his installed floor and my wood floor, he was going to glue it down. He said if it doesn't stick then he will come out and tack it down. I called in mid November 2023 to inform him that it's not sticking. His customer service rep: ***** said "Ok, I'll let **** know so that he can get out there." **** never called. So in early December 2023 I called again. ***** gave me the same response but **** never called. Right before the New Year in 2023. I called again and ***** said we'll be out after the New Year. Again, I agreed. **** never called. So I called again in mid January 2024, February 2024, March 8th and 27th, April 5th and 23rd. Every time ***** said I'll let **** know and we'll get you scheduled. I warned ***** on 4-23-2024 that I would not call again. I informed her that the next call would be a third party in a complaint. They have not addressed this simple issue as of yet. I already know that if there's a warranty issue with my flooring I'll probably be in trouble.

    Business Response

    Date: 05/29/2024

    Will be calling the Customer to schedule ****** services . To make this Situation right with the Customer . 

    Customer Answer

    Date: 06/03/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

The Floor 4U.com is NOT a BBB Accredited Business.

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