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Business Profile

Pop-Up Stores

Rustic Vintage Fair Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to contact the owner of the now dissolved business. I am on the governing board of ************************** and **** Rogolfo rented the premise for a craft show for his business and has yet to pay any rent due from the 2023 event. multiple attempts to her have been unsuccessful as she has now changed her name to The *************** and continues to host craft shows at other venues.

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8-6-22 I participated in a market that was hosted by ************************* and her business, Rustic Vintage Fair. It was promoted as 120+ and 150+ vendors, which ended up being 38 vendors total. We would not have done this if we knew there would be 38 vendors attending, which should have been disclosed and updated on her page as the event date neared, to prospective attendees and to vendors. As I stated in my original message to ****, she noted covid cancellations but there is no way she had over 100 vendor cancellations. If she did, this show should have been rescheduled and/or cancelled. Not even going as far as charging a $4 entry fee and promoting ample parking, which was not the case at all due to another event across the parkway.**** charged $145 for each vendor under false pretenses, simple as that. This is the absolute highest amount we have ever paid for a show (we have done plenty) and for it to be for less than 40 vendors and making $17 the entire day (which has never happened), we simply wanted our money back and to forget this happened. **** refused, stating the contract noted no refunds, yet then she offered to give me transfer to another date (which was also noted as not an option in her contract).This was embarrassing for us as professional business owners and reflects poorly on everyone vendors in attendance, organizers, and to customers. MANY vendors wanted their money back, many vendors left beyond early due to the lack of attendance by vendors and customers plus the blistering heat. We made a reasonable request and expected decency and professionalism to no avail. This was our first (and last) show with ***** business and we simply want our money back due to the outlandish and intentional false advertising.

Rustic Vintage Fair Inc. is NOT a BBB Accredited Business.

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