We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesale Electric Supplies

Gordon Electric Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Electric Supplies.

Complaints

This profile includes complaints for Gordon Electric Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gordon Electric Supply has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order part on Feb 29, as of April 9th it has not been delivered to our office. We have reached out several times to try to get the part delivered to no avail. ******************************* of Gordon Electric Supply blames **** and is unwilling to assist or offer to return our money. A $20 part cost $14 to ship, and still have not received.

      Business Response

      Date: 04/10/2024

      Hello,

      We are sorry to hear you have not received your order yet. Please send a direct message with your order information and we will look into it for you.

    • Initial Complaint

      Date:11/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a ******* HBLPKL520 Pool Pump Kit on August 21st. Ive emailed a few times for an update and they just keep giving me new estimates shipping dates. I keep having to follow up after the dates pass. I just want what was ordered. Im also wondering why, if there is a three plus month delay with shipping this item, it doesnt say that on their website?

      Business Response

      Date: 12/05/2023

      Hello, we are so sorry to hear you have not yet received your order. Please email customer service *********************************************************** with your order details and they will be able to look into it for you.

    • Initial Complaint

      Date:03/31/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 19882272

      I am rejecting this response because:

       

      you are kidding right?

       

      I was LIED to TWICE regarding when this would ship, the last time, I was told it was in the shipping department, and would ship within ***** hours, you then cancelled my order, and stated the reason, "we do not have it in stock" and then told me it would be july to get it. I fail to understand why you LIED TO ME TWICE then cancelled the order because you didnt' even have what you sold to me. After you cancelled my order and said you didnt' even have the item I purchased, you STILL have it listed on your website for sale, even though you do NOT even have it to sell.

       

      What kind of company is this?

      As I stated before, I would NOT accept ANY response other than my tracking number, and since I never received tracking because you CANCELLED IT, I REJECT THIS RESPONSE.

       

      IF YOU DONT HAVE SOMETHING TO SELL, THEN DONT SELL IT TO PEOPLE, AND CERTAINLY DO NOT LIE TO THEM SAYING YOU DO. THE WORST PART, IS YOU KNOW YOU DONT HAVE IT FOR SALE, BUT YOU STILL LIST IT ON YOUR WEBSITE. THIS SHOWS BLATANT FRAUD ON YOUR PART.



      Sincerely,

      *************************

      Business Response

      Date: 04/20/2023

      ****************, the full correspondence you had with our customer support has been attached. I spoke with the team about your order because we do take every order and complaint seriously. We are so sorry for the error about the shipping and stock availability of the Milbank meter socket. This product is usually shipped directly from Milbank and our stock inventory was incorrect. You were notified about this error and change in shipping, along with having the option to continue with the order or a full refund. A full refund was issued to you and we have updated the website for all 3 varieties of this meter socket to have a better shipping estimate. They now say 22 week lead time from the manufacturer on each product listing. Here is one of the product listings that was updated after your order made us aware of this: ****************************************************************************************************************;

      We know the error on our end has caused a great inconvenience, which we are so sorry for, but we have taken the steps to rectify this with your full refund and the updated product listings on the website. Mistakes to our product listings happen rarely, but in this case it was because the manufacturer hadn't updated us on stock availability. Once we are notified about any listing or lead time error, we immediately contact the customer like you were contacted so they are aware of the situation as well as updating the product listing on our website to the most accurate information. There are also notices and links on customer communication that go to our ********************** chain update webpage and Frequently Asked Questions page that provides information about returns, estimates, and more. We have no intention of false advertising or fraud, which is why we want to act as quickly as possible to update the customer, offer a full refund, and make sure accurate information is on the website. All of which happened with your order, so we are truly sorry for the availability error and difficulty this has caused. Your refund should have went into effect on April 7, 2023. 

      Business Response

      Date: 04/07/2023

      Hi ******, We are so sorry for the very delayed response to your complaint. I know this is not an excuse for your concern about the tracking number, but most of our team was out ill over the past week and a half, including myself. Since it has been some time since you made this complaint and placed an order, I wanted to check if you have heard from our team and received your order. If not, I would like to look into this for you because you are correct that you should have received more information and help about your order. Our apologies for the inconvenience. Sincerely, *****************************, Marketing Manager

      Customer Answer

      Date: 04/20/2023

       
      Complaint: 19882272

      I am rejecting this response because:

      when i placed the order, it said on the order page, that it shipped that same day, but to contact gordon for the tracking which I did, i was then told it had not actually shipped

      but would "later that week", never received tracking, and yet again contacted gordon, and was told it was in the "shipping department", and would ship in a few days.

      waited 3+ days, and asked about tracking for the third time, and was told that gordon didnt actually have the item. so no less than 3 times, i was lied to and told it was in stock, and would ship shortly.

       

      if you did not have it, then why did you LIE to me three times, saying you did, and it was shipping shortly. this is totally un-acceptable. your actions have caused me great financial loss, and I need compensated for that.

      i would note, that researching online, there are NUMEROUS complaints and comments on NUMEROUS web sites, about this same thing, gordon selling a item, that they did not have, nor could get.

       

      Sincerely,

      *************************

    • Initial Complaint

      Date:02/09/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

      Business Response

      Date: 02/10/2023

      Hi ****,

      Firstly, I want to apologize for any inconvenience and miscommunication. While it shows that your order has been canceled as you can see in the attached screenshot, I am going to check on the status of the refund for you. I am able to see on our log that you were sent status update emails and worked with customer service on these dates: 12/5/22, 12/30/22, 1/17/23. There was an update on your order sent on 12/30 from one of our customer service reps. ********** these emails were not flagged as spam and sent to your junk mail box. They also were emailing ************************ because that was requested as an email change to the order on 12/5/2022. 

      It also looks like the product is in stock in our inventory like you mentioned, but I believe that your order of *********************************************************************************** previous orders and the team would want to make sure you received all 200 at once not a few at a time. That is only what I am guessing from looking at the order and stocking information, though I will be checking with our customer service team to know what happened and see how best I can help finalize your cancelation/refund request.

      Again, I am going to check on the refund status and get back to you. Thank you for reaching out.

      Sincerely,

      *****************************

      Marketing Manager

    • Initial Complaint

      Date:01/05/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gordon Electric Supply, **** slogan is, Where reliability is guaranteed. I saw none of this when I purchased a 225 amp 42 circuit panel, cover, breaker, and ground cover from their website. Gordons website said all my items were in stock and would ship the following week. Shortly after my purchase, I learned that none of the items would arrive on time, and some had unknown ship dates. Had Gordons website been remotely accurate, I wouldve known that nothing was in stock and never ordered from this company. When I called to sort it out, the salesman told me that no ship dates or stock on their website is accurate. Gordons website shouldnt post misleading stock information or if posting updated stock is too difficult, remove the boiler plate verbiage for each item saying, Total Available: In Stock. This leads people to believe your equipment is a commercial off the shelf (COTS) item that can be shipped and received quickly when you have nothing in stock and have no idea when you will. ***** held my money for over a week to tell me you lied to me and will return my money in more 5 business days. So, you wasted my two weeks of my time and held approximately $600 for two weeks. *** worked at the top levels in the electrical industry my whole life and never seen anything like this scam Gordon Electric Supply, **** is running. BBB feel free to contact me for email backup and proof of deception. Ill also send you a quick screenshot of my panel cover that says it is still in stock (since 12/29/22) but hasnt shipped and instead was refunded due to misleading lead times (aka shipping durations).

      Business Response

      Date: 01/06/2023

      Hello,  


      When you order from **, you agree to our terms of sale. Item 12 states: Gordon will exercise reasonable efforts to meet shipment or delivery dates specified by the Purchaser, but such dates are estimates only and are not a firm commitment.


      Of the four products that you ordered, only 2 showed in stock. The QO142L is in stock, and the QOM2225 showed in stock, but you ordered at the same time as other customers and the stock status rapidly changed.We now have 1 in stock at one of our locations, so it shows in stock again.

      As for the other products, the Erico product is a NON-STOCK Item, ***** directly ships this from their warehouse to us, and then we ship it out. The QOC42US that you have ordered, has not shown in stock in nearly 2 years. The product you have provided a picture of is QOC42UF, which is in stock but is not what you ordered, I have attached a picture of the correct product that shows "Available" but not IN STOCK.


      Your emails that I have attached state that you were Promiseda ship date of 1/7-1/8, as stated above, we do not guarantee ship dates due to many factors, including the weather, stock, holidays and the supply chain. You stated that you did not care about these reasons for the delay in shipping,calling them sales tactics, but it is an industry-wide problem for many products due to the supply chain.  In those emails with our sales associate, you said if we could not meet your shipping date of 1/8, we should cancel. Your order was canceled due to this request.

      Im sorry that your experience was not as you expected, but our sales team and customer service team acted within our protocol. I will be sharing your thoughts with our CBO, GM & web team about the verbiage being unclear so we can see how we can adjust this for the future. 

      All the best, 
      SM 

    • Initial Complaint

      Date:12/09/2022

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18548541

      I'm not sure of the individuals name but it was a female. The package was not damaged. The box was large enough to fit all 30 pieces but only included 2. 

      Sincerely,

      *********************

      Business Response

      Date: 12/09/2022

      Hi ***, 

      I'm sorry that you were not helped to figure out what happened in this order. No matter where the incident may have taken place in the shipping process, our associate should not have handled this case in this way,I apologize for that.


      I would like to make sure that we resolve this issue ASAP. To do this, I have a few questions so I can properly investigate what happened. Do you remember the name of the Associate you talked with from our company, or if not the name, whether they were male or female?Also, was the package that was shipped damaged at all? I am asking so we can count out the shipping company as an issue in this case.


      Thank you for letting us know about this issue. I hope that we can figure everything out to make a resolution as soon as we can!

      ***

      Business Response

      Date: 12/16/2022

      Hi ***, 

       

      I wanted to reach out with another update. 

      We are waiting on ************ to let us know what happened with that package since it was shipped directly from them. Currently we only can see what the package weighed, so, we need to wait for them to explain what happened on their side. I will hopefully have an answer by the end of today (12/16) and apologize for the delay. As for the person who told you to "check your employees", we have figured out who they were and they have received disciplinary measures and we have updated our training for this type of situation. I would like to extend an apology again that our employee said that. 

      I promise that we are looking into this and I will have an answer for you as soon as hear back from ************. Apologies again for the delay in this. 

      Have a wonderful Friday!

      SM 

       

      Customer Answer

      Date: 12/19/2022

       
      Complaint: 18548541

      I appreciate the response. While you are waiting for a response from ************* we are still without product. When I have an issue with a client, I make the client whole and then go to battle with the vendor. In this case I am being dragged into the mess with ************* I would like to see the rest of the product shipped in the next week or please refund the entire purchase. Because 2 out of 30 pieces does not come close to fulfilling the order. 

      Sincerely,

      *********************

      Business Response

      Date: 12/29/2022

      Hi ***, 

       

      I wanted to reach out again to check in on if you received our **************** email on 12/21/2022 regarding your complaint. I have attached the email from our team for your records. This complaint is now tied up with 3 different companies ***************** and the shipping provider) and we would love to help everyone come to a resolution as soon as possible. 

      Please let me know if you have received our email and if you are able to send photos so we can continue this claim. 

      All the best, and happy holidays!

      Sam 

      Customer Answer

      Date: 01/02/2023

       
      Complaint: 18548541

      I am rejecting this response because:

      Your customer service is horrible.. I have responded twice to your email as you can see here. Credit my account or ship the product. I don't care about how many companies the complaint is affecting. You offered a product in which I purchased. I have only received less than 10% of the order. Its been 6 weeks since I placed the order. This is beyond unacceptable. 

      Gordon Electric Supply Support <********************************************************>

      Wed, Dec 21, 2022, 3:04 PM (12 days ago)
      to me
      Hi ***,

      Do you happen to have pictures of the packaging?  This will assist in filing claim with the Carrier. 



      Best Wishes, Warmest Regards:



      Cat *****
      E-commerce ***************** Disputes, Returns
      Gordon Electric Supply
       **************

      Please visit our FAQ page ***********.gordonelectricsupply.com/faq


      Holiday Schedule:
      Closed on Dec. 26th, and Jan. 2nd in observance of the holidays.
       
        


      On Tue, 13 Dec at 3:19 PM , *** <***@americankitchenconceptsinc.com> wrote:
      Customer is stating he only received qty 2 out of qty 30 via UPS 
      Tracking Number:
      1Z1747490314174458
      96767:2041511

      ********************* <*************************************>

      Wed, Dec 21, 2022, 3:09 PM (12 days ago)
      to Gordon
      No pictures. I can say the box was big enough to fit all 30 pieces. But there is no way the 2 pieces and the packing weighed 38lbs. 

      ********************* / President

      ************ Showroom
      ************ Mobile

      Gordon Electric Supply Support

      Fri, Dec 30, 2022, 9:25 AM (3 days ago)
      to smoore, me
      Hi ***,

      In regard to the ************ order in which you are missing pieces please see the inquiry that I sent 9 days ago in order to assist you with this claim:

      Do you happen to have pictures of the packaging?  This will assist in filing claim with the Carrier. 



      Best Wishes, Warmest Regards:



      Cat *****
      E-commerce ***************** Disputes, Returns
      Gordon Electric Supply
       **************

      Please visit our FAQ page ***********.gordonelectricsupply.com/faq


      Holiday Schedule:
      Closed on Dec. 26th, and Jan. 2nd in observance of the holidays.
       
        


      On Tue, 27 Dec at 10:06 AM , *********************** <bradbyk@************lighting.com> wrote:
      Hello,
       
      I'm currently out of the office and will be returning on 12/29/22. If you need immediate assistance please contact ******* at Angeloc@************lighting.com.
      96767:2041511

      ********************* <*************************************>

      Fri, Dec 30, 2022, 11:35 AM (3 days ago)
      to Gordon
      I responded on 12/21 in this email chain that I did not have photos. Please confirm you see that in this email chain.

      I don't feel as if you guys are really going to do anything about this. Other than shuffle this around and send me another worthless email in a week or two. Please simpy credit my account or ship the remaining pieces. Its really that simple. Unless your purpose is really to do nothing about this. If so, I will expect more of the same..Nothing.
       
      ********************* / President

      ************ Showroom
      ************ Mobile

      Sincerely,

      *********************

    • Initial Complaint

      Date:11/23/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered one raised cover on 10/26/22. Paid the extra fee for the small order. Paid for expedited shipping because I needed it, relatively, quickly for a job. 11/11/22 I received the shipping confirmation and replied asking for a refund. No response.

      Business Response

      Date: 11/23/2022

      Hi *****, 

       

      I'm sorry that no one responded to your email requesting a cancellation, I will talk to our supervisors about training on better communication tactics. Also, I apologize that the product took so long to ship, it is not a product that we keep stored in stock currently so we had to get it directly from the manufacturer.  Unfortunately, by the time that you had emailed us, 11/11 at 4pm, your order had already left our hands and was delivered the next day (11/12 see delivery confirmation). If you would like, I can connect you with our returns department and they can walk you through a return to get your refund. I will also personally keep tabs on this refund to make sure that no emails are missed. 

      Please let me know your thoughts on this, and I will get everything together. 

       

      Thank you, 

       

      SM 

    • Initial Complaint

      Date:09/28/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18144136

      I am rejecting this response because:  As was requested by SM in the response to this BBB complaint, I sent an email to **************************************************************** and AGAIN, I received no response.  

      What a dishonest firm to deal with.  Im making a formal complaint to the credit card company in hopes of getting my money back.


      Sincerely,

      *********************************

      Business Response

      Date: 09/30/2022

      Hello ******,


      Im sorry that you are having trouble with your order. I have looked into these products and Im sorry to say that these products have not been listed as In Stock in quite some time. The HOM120PDF has been listed as This item may be subject to Covid related shipping delays for nearly two years due to the extended lead time from ************* HOM115PDF is current availability is listed as This Item Usually Ships in 3-5 Days, that means that the item is usually shipped to our warehouse in 3-5 days, processed and then sent to the customer. As for the Acknowledgement, it does not list that it was shipped, but rather it lists that the shipment method would be *** Ground.


      All of these questions should have been addressed in replies to your emails. I apologize that you didnt not receive correspondence. We will be addressing this internally to better prepare our newer employees for these situations.

      I again would like to apologize for the inconvenience and would happily help you connect with the customer service team to process a refund since these items both have such a long lead time. You can email ************************************************************** and put S2427709 Refund Needed in the subject, it will reach the proper people to process that. 

      Thank you,
      SM


      Business Response

      Date: 10/07/2022

      Hello ******, 

      I have had our VP of web sales go through all emails sent to **************************************************************** that we have received from 9/28 to 10/3, and unfortunately, there is no email from you in our inbox. Due to the missing email, our team had no notice of a request for refund, otherwise it would have been processed immediately after receiving it since they were keeping an eye out for your email in particular. Since you now have processed a chargeback with your card company (our records show that was initiated on 10/3), we could not move forward with the refund promise that we initiated in our first reply back. The bank withholds the funds from our account while the chargeback is being investigated so we do not have the rights to refund anymore. Once your bank completes their investigation, you will get your refund from them now, keep in mind this may take a few weeks. 

      I'm sorry that this order has incurred many difficulties and that we could not process the return before the chargeback was submitted. We had full intention of processing the refund once we received the request to our **************************************************************** and could not start the process without the request. 

       

      Customer Answer

      Date: 10/09/2022

       
      Complaint: ********

      I am rejecting this response because:I sent the following email to **************************************************************** on October 5, 2022 at 1:27pm

      S2427709 Refund Needed

      Per request of SM in Better Business Bureau complaint #********, I am requesting a refund of my payment for an item which is now out of stock. 

      Im not sure why you still have not received it.  It appears that you either have an issue with your email service or your customer support department or both.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:08/22/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Business Response

      Date: 08/23/2022

      Hi *****,

      I am sorry that you are having trouble with your order and I apologize for our companys lack of communication with you during this process.We will be internally addressing this to see where we can improve on our standards of communication.


      In your complaint, you provided our shipping descriptions,but these just describe the types of shipping we use and the estimated ship dates. When finalizing your order, you did agree to our terms and conditions of sale which list #**: Performance- Gordon will exercise reasonable efforts to meet shipment or delivery dates specified by the Purchaser, but such dates are estimates only and are not a firm commitment. Due to the supply chain issues,our shipping times are delayed, and our representative notified you of the change of ship date on the same day as your order. The date changed to August 27th, 2022.


      We did receive your email yesterday (8/22 at 7:43 PM). This email was received after business hours. When we arrived today, you had already written this BBB review. In your email, you claim that it is common practice to charge a customer after shipping not before. In our terms and conditions, we do list that: Terms of payment are within Gordons sole discretion and, unless otherwise agreed by Gordon in writing, payment must be received by Gordon prior to our acceptance of an order. That is standard practice in our industry due to the nature of our products.


      Your email also states that you have opened a dispute with your credit card, which can make the refund process take longer, but we are happy to work with you on this process. Please give our team a call ************.
      We do appreciate that you brought this to our attention so we can work together to resolve this situation.


      Thank you,
      SM


    Gordon Electric Supply is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.